Ignore the positive reviews—this was one of the most challenging and disappointing professional experiences of my career, and I’ve previously worked in a hospital setting. The Patient Engagement Specialist role is heavily sales-driven, despite being marketed as a non-sales position. Employees are held to strict and stressful performance metrics, with rigid and often insensitive policies surrounding attendance and bookings. Nearly every call is an escalation, and the expectation is to “sell” the company’s services using scripted tactics to secure a minimum number of daily bookings. Failure to meet these quotas results in exclusion from overtime opportunities, repeated one-on-one meetings focused on shortcomings, and indirect criticism through team-wide messages on Slack.
