Dedicated employees but declining morale and culture shift
Pros
There are still many dedicated employees across the organization who care deeply about the work, customers, and results. Historically, the company benefited from strong institutional knowledge and a collaborative environment that supported operational success.
Cons
In recent years, there has been a noticeable shift in culture and organizational approach following senior leadership changes. This included significant turnover and restructuring that affected both personnel and established processes. As a result, many long-standing practices and experienced team members were replaced or deprioritized quickly, and in some cases without fully retaining institutional knowledge that previously supported efficiency and consistency. This transition has contributed to a decline in morale and trust among portions of the workforce. Communication and employee engagement have also felt more top-down, and the organization has, at times, felt more disconnected from the operational teams who execute the day-to-day work.
