Starbucks reviews

3.5

57% would recommend to a friend

(85,704 total reviews)
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Brian Niccol

34% approve of CEO

42% positive business outlook

Starbucks has an employee rating of 3.5 out of 5 stars, based on 85,704 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Starbucks employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

86K reviews
1.0
Apr 26, 2014
Recommend
CEO approval
Business Outlook

Pros

Great working place for the students, good training provided. Good quality coffee, not much more !!!

Cons

Management very often incompetent ( skilled workers leave as soon as they can). Managers frequently have no clue how to run the stores-no idea regarding rotas, inventory, cash management etc. ASM used by managers to run the store using as a excuse development( hard to say something different when ASM was left running the store with 30 employees and 20K a week by herself) supported only by subordinates.When managers finally arrived to the store what they did was call the partners idiots and falsify fridge temperature logs(if this was found by authorities store could get closed, not having temperature recorded is very dangerous practise as this can lead to low temperature and therefore food poisoning). Action taken by DM-nothing ;-) well done for not following procedures. I do not support company policy to stop paying for the breaks-people work so hard for such a low pay dealing with very demanding and not always polite customers that they deserved to have their breaks paid. Also all story about making your drink personal-really? go to the larger store during the happy hours and you can see how many frappucinnos are being made at the same time :-) Of course head office knows about it but do not care(sending appraisal letters for nr of frappucinos sold knowing that doing then individually wouldn't make that nr-simple calculation:-)).

2.0
Apr 25, 2014

Good Benefits but not much else

Recommend
CEO approval
Business Outlook

Pros

Discount(30%) and free beverages on shift. Free pound of coffee per week.

Cons

Hourly Pay sucks. Management sucked. Bad at accodating schedules, as well as hard to move up in the comapny.

4.0
Apr 22, 2014
Recommend
CEO approval
Business Outlook

Pros

Active & fun job, where you can get creative and speak to a lot of people. You can express your personality while working in a team.

Cons

Sometimes there's grumpy clients who takes you for a maid. The salary is somewhat good but schedule can be tough for a job that require a lot of energy.

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Glassdoor has 91,439 Starbucks reviews submitted anonymously by Starbucks employees. Read employee reviews and ratings on Glassdoor to decide if Starbucks is right for you.