Starbucks reviews

3.5

57% would recommend to a friend

(85,491 total reviews)
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Brian Niccol

33% approve of CEO

41% positive business outlook

Starbucks has an employee rating of 3.5 out of 5 stars, based on 85,491 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Starbucks employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

85K reviews
2.0
Mar 19, 2014
Recommend
CEO approval
Business Outlook

Pros

The benefits are outstanding. The culture is what you and your coworkers make of it. The relationships you can build are fantastic, with both customers and coworkers. When things are good, they are good. Howard Shultz is a great company leader. This is a great company if you're not hoping to build a career beyond the SM role - the stability is there and you have the flexibility to move anywhere in the country and transfer, that's huge.

Cons

As a store manager its hard to capture all of the cons, most significant is that you aren't really a manager of anything, you are a barista 95% of the time. Managing amounts to scheduling, ordering, interviewing, writing and executing reviews, attending district meetings, having to sit with your DM on store visits and training, and because the expectation is that you are a barista for 36 hours a week you work far more than 50 hours, unless you learn to manipulate your labor which a lot of folks do. Looking at the average salary of the SM position and calculating your hourly rate is disheartening. In retail it's pretty common to change retail sets regularly, Sbux does it every 6 to 9 weeks and because of the labor model it's typically the SM doing it after their shift. With every retail set comes crazy goals for selling different beverages and coffee - this is asinine when you take into account that most regular customers get the same thing every day. The gossip is impressive, and I don't mean in a good way. District managers in the Dallas area are amazingly susceptible to engaging in this gossip - it would be comical if it weren't just sad. The starting pay for baristas is embarrassingly low, and tops out at 10.00, trying to attract good people and keep turnover low when you have to offer 7.50 an hour to start is difficult. There is rarely (and I mean like winning the lottery rare) any real promotion opportunity beyond SM, and forget about trying to pursue a path outside of operations, it doesn't happen, seriously I saw it happen 2 times in more than 12 years. Increasingly you have middle and upper levels of management that are not "Starbucks" people (promoting out of the store isn't happening), so the culture is shifting rapidly and not in a good way. It used to be about the people first, now its become just another retailer chasing the numbers carrot, and that's sad. What made Sbux different was that it didn't fall into the numbers trap. Back in the day it was known that the numbers come if you put the people first (and not the customers above the partners), why that has changed I don't understand because it wasn't broken.

1.0
Oct 24, 2013
Recommend
CEO approval
Business Outlook

Pros

Employee discount on food, amazingly affordable medical benefits even for the bottom tier employees

Cons

Corporate management is insane, stores that are too busy to do any good back of house cleaning are punished by having cleaning hours reduced since we 'obviously weren't using them', starbucks claims to have this amazing new-age corporate 'soul and responsibility', but is perhaps one of the worst corporate-apathy offenders out there

1.0
Jul 30, 2013

Nothing gold can stay.

Recommend
CEO approval
Business Outlook

Pros

Great coworkers who are generally excited (albeit from their caffeine highs) and free coffee.

Cons

This corporation no longer cares about the morale of its employees. I joined the company almost five years ago because I felt like being a Partner meant something. I wanted to be a part of the loving family that was Starbucks. Sadly, like most corporations, this company is now exclusively customer focused at the expense of its so-called partners's happiness.

Viewing 154 - 156 of 85,491 Reviews

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