Starbucks reviews

3.5

57% would recommend to a friend

(85,506 total reviews)
avatar

Brian Niccol

33% approve of CEO

41% positive business outlook

Starbucks has an employee rating of 3.5 out of 5 stars, based on 85,506 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Starbucks employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

86K reviews
3.0
Aug 12, 2021

Just ok.

Recommend
CEO approval
Business Outlook

Pros

They are mostly respectful of your schedule needs as most people there have family or go to school Free ASU Online classes Dental, vision, and health benefits. Albeit a little pricey, I pay $50+ per paycheck Fun co-workers Free drinks and one free food mark out per shift

Cons

I've been there for almost 3 yrs and yet I'm only getting 0.20 cents above most new people. I'm only paid $10.77 while new people are getting around $10-10.50. No reason to go above an beyond since it doesn't affect your pay rate. I've won POQ (partner of the Quarter) twice and I'm still getting paid less than people who don't work/contribute nearly as much. My store stopped promoting within. Now there's even less of a reason to work hard. They've made it harder too get promotions. Out new manager doesn't know how to do anything. She's not willing to learn either. Just wants to do the basic store manager duties and not have to actually be on the floor working. You are basically over worked everyday. They only schedule the bare minimum even though the store is extremely profitable I have severe back problems that has gotten worse since working there because they only want me on bar making drinks because I'm the fastest one there. No one gets properly trained, which is why I'm basically the only person who knows how to accurately and quickly make drinks

2.0
Aug 6, 2021
Recommend
CEO approval
Business Outlook

Pros

fair benefits. health and dental packages have quite a bit of variety and options. the free spotify premium is great! but there’s definitely a reason they offer more help for your mental health than other companies. i’m so thankful for the family i made, and the opportunities i’ve had there.

Cons

the managers i’ve had are wonderful but the people who are really in charge are so out of touch and they really don’t care. things have changed so much since the pandemic. but the absolute worst part is the labor. it feels like you’re constantly running around trying to do the job of 4 people because there may only be two of you working for periods of time, even when it’s busy. when you become a shift the responsibilities really start to get out of hand. you’re basically expected to do the job of the store manager. your on call constantly, come in early, stay late to clean up the mess. open at 4am one day close at 11 pm the next. shifts can easily end up getting burnt out. there’s a lot of pressure that can come with it.

4.0
Jul 21, 2021

Will Prepare You For A Lot

Recommend
CEO approval
Business Outlook

Pros

- You will start to understand ways to appease a customer, which is a very helpful skill - Prepares you to work the frontline in restaurant as well as gets you used to hectic duties of a kitchen or a bar - Great for gaining experience

Cons

- Issues often not taken seriously (I hurt my ankle while working here, and it just got progressively worse and the staff brushed it off as me trying to get out of work while I was trying not to cry about how much pain I was in - of course, it was my choice to come in, so I quit shortly after because I was not gonna permanently damage my body, but that was not an acceptable reason to leave according to my supervisor) - Open homeless policies while generous and an admirable effort, sometimes left me feeling in danger in a city like Sacramento - The garbage at my location was a block away and really uncomfortable to walk to by yourself in an alleyway. Staff often made jokes about finding people inside of there as if that wasn't terrifying. - Overall, just felt like they didn't care about the wellbeing of everyone who worked there - Not a great long term job, as health both physically and mentally are not prioritized

avatar
Starbucks Response
4y
Hi, there. We are very disappointed to hear about your experience. At Starbucks, we value a work environment where you feel safe. Please reach out to the customer contact center by calling 1 (800) 782-7282 so we can better understand your experience and take the appropriate next steps.
Viewing 187 - 189 of 85,506 Reviews

Glassdoor has 91,225 Starbucks reviews submitted anonymously by Starbucks employees. Read employee reviews and ratings on Glassdoor to decide if Starbucks is right for you.