Is State Farm a good company to work for as a Customer Service Representative/Sales Agent?

Customer Service Representative/Sales Agent professionals working at State Farm have rated their employer with 4.0 out of 5 stars in 22 Glassdoor reviews. This is a higher than average score with the overall rating of State Farm employees being 3.4 out of 5 stars. Search open Customer Service Representative/Sales Agent Jobs at State Farm now and start preparing for your job interview by browsing frequently asked Customer Service Representative/Sales Agent interview questions at State Farm .

Does State Farm pay Customer Service Representative/Sales Agent employees well?

Customer Service Representative/Sales Agent professionals rate their compensation and benefits at State Farm with 2.0 out of 5 stars based on 22 anonymously submitted employee reviews. This is 51.9% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative/Sales Agent salaries at State Farm.

What are the top reviewed jobs at State Farm?

Claims Specialist (977) , Claims Adjuster (739) , Customer Service Representative (636) , Sales Representative (491) , Insurance Agent (413) , Account Manager (385) , Sales Associate (367) , Claims Representative (323) , Claims Associate (317) , Claims Associate - Express (307) , Claim Specialist (245) , Underwriter (244) , Underwriting Service Assistant (234) , Account Representative (224) , Insurance Sales Representative (224)

What are the pros of working at State Farm according to real employee reviews?

"Great benefits and enjoyed working there" ((in 2073 reviews)); "Pay is good if you stay a long time but then they lay you off." ((in 1175 reviews)); "It's very interesting and you meet great people!" ((in 817 reviews)); "Great work life balance and I hardly ever feel like I have to stay for overtime." ((in 594 reviews)); "The training is great but long and drawn out." ((in 491 reviews))

What are the cons of working at State Farm according to real employee reviews?

"management is poor and it more of a popularity contest to move within the company rather than performance based decisions." ((in 625 reviews)); "Some managers do the bear minimum when it comes to annual merit rating and fighting for raises." ((in 323 reviews)); "Base salary is low and if don’t make your commissions and bonuses couldn’t do this job" ((in 283 reviews)); "Factored in to whether an employee is granted time off: seniority and yearly/quarterly reviews." ((in 274 reviews)); "Many positions have a low salary that is commission based and pressure you to sell policies to customers who cannot always afford them." ((in 176 reviews))

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State Farm

State Farm Customer Service Representative/Sales Agent reviews

4.0

99% would recommend to a friend

(22 total reviews)

Jon Farney

Not enough data to show CEO approval

7% positive business outlook

Ratings by category

4.2

Diversity & inclusion

3.5

Culture & values

2.9

Senior management

2.9

Career opportunities

2.2

Work/Life balance

2.0

Compensation and benefits

Customer Service Representative/Sales Agent employees have rated State Farm with 4.0 out of 5 stars, based on 22 company reviews on Glassdoor. This indicates that most Customer Service Representative/Sales Agent professionals have a good working experience there. State Farm is rated in line with the average (within 1 standard deviation) by Customer Service Representative/Sales Agent professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

22 reviews

4.0

Mar 16, 2026

Enjoy cold calling

Sales account manager

Recommend

CEO approval

Business Outlook

Pros

Relationship building Helping people sometimes

Cons

No benefits Lots of only cold calling Hang ups

4.0

Aug 26, 2025

It’s okay

Sales account manager

Recommend

CEO approval

Business Outlook

Pros

Easy job Different work environment under each mini agency

Cons

Customers hate you Insurance is not a likable product

4.0

Oct 17, 2024

Good company, industry was not my favorite

Sales account manager

Recommend

CEO approval

Business Outlook

Pros

Supportive team and infrastructure to learn

Cons

Some intense calls with hard topics to discuss

Viewing 1 - 3 of 22 Reviews

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Jobs at State Farm

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

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State Farm

State Farm Customer Service Representative/Sales Agent reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Enjoy cold calling

It’s okay

Good company, industry was not my favorite

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