State Farm reviews

They first off get you in by completely lying about the job. From what you do to when you do it. Being a customer for 20+ years I figured that they pry treat employees pretty well like they do their customers. Boy was I wrong. You apply for a job, get told all these wonderful things, leave a company you been with for years to be disappointed. You are told there is such a great training program. It is truly an adult daycare where you learn nothing but what you read yourself. First 2 weeks one of trainers told us flat out it don't matter what you was hired for once you sign up state farm can tell you to do whatever they want, or bye. Once you are out of training the nightmare begins. It is like a sales job with all the metrics you have to hit, that are quite impossible. Let's start with the premier service program they force us to push on the customers. 90 percent of the time it is not even an option to offer, but that's your fault some how. The way it is pushed so hard really makes you wonder if there is a kick back. Same way with their live inspections they require. How can it be an option when it's only roof damage. You also have requirements to answer your phone. This is a pretty easy one for anyone if it was not set up for you to fail. For some reason state farm does not have the technology to tell when you are on a required break or even when you are clocked out. How they can not add code in to read when your supposed to be on breaks that they schedule for you is a little fishy. As for your breaks. They tell you when to take them and if your off by a minute you get pinged for it. You even get pinged for taking PTO. Seems like everything is set up from the start to always give them a reason to let you go. In a way this seems illegal, you punish us for being on required breaks or even when we are off. For the most part the people are decent. That being said it does not mean that the should be leaders. Most the leaders really know about claims in their own ways. But the promoted to many people that do not have what it takes. The leaders are taught to lead with the check mark system. Did I pretend to care for an employee this week? Did I pretend like I wanted them to succeed? Check and check. You ask a question get pushed 20 different ways with 20 different answers and never which one is correct. There are so many more problems that just get ignored. If they really wanted to retain people like they claim. They would read these reviews and actually address them. But you will not see that happen because these are all ways to save the customers money is what we are told. I'm sure the customers would be really thrilled to see their premiums go down instead of the millions if not billions to have a banner at every sports event. Unfortunately I am stuck here till I can find my next career opportunity. But the company will be loosing about 20 policies total between me and my immediate family for sure. That does not include how much we all spread the word about how you treat your employees like slaves and don't respect them one bit. Only way to survive in this company is to give up your life and devote every waking minute to the company. The employees should really unionize as the things you do are very unethical and border line illegal.

⬤First of all, the training. The training was very long. 12 weeks total. The first few weeks are onboarding (filling out endless forms and HR training modules) and getting your license if you are in a licensed demand pool. Then it was about a month of all day zoom meetings which are part lecture and part doing modules on your own. It was tedious and boring, although sometimes they did try to make it engaging. Then they start you on working real claims. They do ease you into it which was nice. A few weeks where they manually assign you some simple claims, and then they move you onto "phones" (you take inbound phone calls for your demand pool, like a call center). The phone calls can be about literally anything, so it is really overwhelming. ⬤Throughout your days, you will be assigned to either "tasks" or "phones". "Phones" is taking inbound calls and "tasks" can be a number of things, but it is the other way around - you are getting into claims directly, working the claim to the farthest point, and then only making outbound calls as needed. Most people prefer being on tasks because it is less stressful and easier to rack up your metrics. ⬤After 12 weeks of training, you "go live". What they don't tell you in training is that you will be assigned on "phones" 90-100% of the time for the foreseeable future. ⬤You have NO control over your daily schedule. Everything is planned out for you, including when you take your lunch and your 15-minute breaks. It varies every day so don't expect to always take lunch at exactly 12pm. It could be 11am on Tuesday and 1pm on Wednesday. Sometimes the schedule changes with literally a few minutes notice and they switched you from tasks to phones or vice versa. ⬤It is like Big Brother, they track every minute of your activity and what's on your screen, if you go idle for 3 minutes they might be grilling you about it later. You need to try to "adhere" to your schedule as perfectly as possible because it's all tracked. Every day you get a spreadsheet and you can see your metrics (each highlighted in green, yellow, red for good/bad) compared to your peers. If you get wrapped up in a long phone call and can't take your break on time, that dings you. Of course it is much easier to have good "adherence" when you are on "tasks" and not stuck on "phones" all day. ⬤I absolutely hated being on phones. It is like Russian Roulette. Sometimes you get a pleasant easy call. Sometimes you get someone screaming at you because they're unhappy with the liability decision. Sometimes you get someone screaming at you because another adjuster dropped the ball and no one has touched their claim in weeks. Sometimes you are the "help desk" for CAs in Express, which they are not supposed to treat you as but they do it anyway. Even worse is when the CAs "cold transfer" calls that don't belong to you because they know it's going to be a difficult call and they are too lazy to deal with it. Then they back out of the claim real fast so they don't get caught. This happens EVERY day. ⬤A lot of CAs and ECRs (external claim resource, the independent contractors) are absolute imbeciles and they are a large part of why the CS Property-Complex job is a living hell. They mess up claims and you have to fix them. Don't get me wrong, a lot of CSs are not too bright either, so you will clean up their messes too. ⬤Generally, this job values quantity over quality. People who rush through claims to click as many tasks as possible will have better metrics than people who take their time to do the job right. People will literally steal tasks from others and not actually do any productive work in the claim, but they will be rewarded with "good metrics" on the spreadsheet. They are literally treating it like a game. This is sad because real customers' lives can be messed with due to poor claim handling, but it's happening constantly. ⬤If you want to take a vacation from all this madness, too bad. That PTO you accrued? You can't actually get it approved unless you plan 6 months in advance. There is a very convoluted and unfair PTO "bidding" system. I could write another novel. Do not ever consider becoming a claims adjuster for State Farm. Do not consider becoming a claims adjuster, period.