Is State Farm a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at State Farm have rated their employer with 2.8 out of 5 stars in 89 Glassdoor reviews. This is a lower than average score with the overall rating of State Farm employees being 3.4 out of 5 stars. Search open Customer Service Representative CSR Jobs at State Farm now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at State Farm .

Does State Farm pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at State Farm with 2.7 out of 5 stars based on 89 anonymously submitted employee reviews. This is 23% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at State Farm.

What are the top reviewed jobs at State Farm?

Claims Specialist (977) , Claims Adjuster (740) , Customer Service Representative (636) , Sales Representative (491) , Insurance Agent (413) , Account Manager (385) , Sales Associate (367) , Claims Representative (323) , Claims Associate (317) , Claims Associate - Express (307) , Claim Specialist (245) , Underwriter (244) , Underwriting Service Assistant (234) , Account Representative (224) , Insurance Sales Representative (224)

What are the pros of working at State Farm according to real employee reviews?

"Great benefits and enjoyed working there" ((in 2055 reviews)); "It was good pay but I had worked there for over 20 years so I had earned to the salary." ((in 1202 reviews)); "It's very interesting and you meet great people!" ((in 784 reviews)); "Great work life balance and I hardly ever feel like I have to stay for overtime." ((in 585 reviews)); "The training is great at teaches you a lot about the company and what they stand for." ((in 503 reviews))

What are the cons of working at State Farm according to real employee reviews?

"management is poor and it more of a popularity contest to move within the company rather than performance based decisions." ((in 631 reviews)); "Some managers do the bear minimum when it comes to annual merit rating and fighting for raises." ((in 319 reviews)); "Base salary is low and if don’t make your commissions and bonuses couldn’t do this job" ((in 288 reviews)); "Factored in to whether an employee is granted time off: seniority and yearly/quarterly reviews." ((in 285 reviews)); "You dont own your book and commissions are low" ((in 175 reviews))

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State Farm

State Farm Customer Service Representative CSR reviews

2.8

43% would recommend to a friend

(89 total reviews)

Jon Farney

49% approve of CEO

48% positive business outlook

Ratings by category

2.9

Culture & values

2.9

Diversity & inclusion

2.8

Career opportunities

2.7

Work/Life balance

2.7

Compensation and benefits

2.3

Senior management

Customer Service Representative (CSR) employees have rated State Farm with 2.8 out of 5 stars, based on 89 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. State Farm is rated 23% below average by Customer Service Representative (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

89 reviews

2.0

Sep 30, 2024

not great

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

....I'm thinking... it's a paycheck

Cons

very much an "us" and "them" relationship between corporate and agent offices

5.0

Aug 30, 2024

Good Workplace

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Work Life Balance, Had super good management

Cons

Pay, upselling requirements, Angry customer for being dropped

4.0

Aug 28, 2024

Great company

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Training, benefits, diversity, longevity and possibilities of growth.

Cons

Employees are micromanaged. Must bid for schedule.

Viewing 19 - 21 of 89 Reviews

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State Farm reviews FAQs

State Farm reviews State Farm Customer Service Representative (CSR) reviews

State Farm

State Farm Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

not great

Good Workplace

Great company

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