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      Stefanini

      Engaged Employer

      Stefanini reviews

      3.8

      76% would recommend to a friend

      (1,885 total reviews)

      Marco Stefanini

      70% approve of CEO

      64% positive business outlook

      Ratings by demographic groups

      Stefanini has an employee rating of 3.8 out of 5 stars, based on 1,885 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Stefanini employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      2K reviews
      3.0
      Sep 16, 2021

      Good foot in door and that's it.

      It helpdesk technician level ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent co-workers, Remote that's about it

      Cons

      Low pay, Overworked, Way too high expectations, takes years to move up at all if even possible with relevant experience and it's basically a call center with IT and all they care about is how fast you pick up and how many calls you can resolve

      avatar
      Stefanini Response
      4y
      Thank you for your feedback. Our "Stefanini Everywhere" initiative has taught us to be flexible in where the work gets accomplished. It's nice to hear the ability to work remotely is recognized as a pro. Many of our client contracts have metrics built in to resolve issues at the first point of contact, which explains why our leaders are monitoring and providing feedback on that metric. We are unhappy to read your statements regarding career growth, as we have a great track record of promoting from within! Did you know that you can apply for other positions within Stefanini that fit your skill set on our career page? There is also a new mentoring tool that allows you to connect with others in the organization and, possibly, even those in a position you may be interested in. Finally, it is recommended that you meet with your manager to discuss any career aspirations you may have as a great first step. Thank you again for your time. Stefanini People and Culture- Sarah
      2.0
      Jul 28, 2021

      Good helpdesk starter

      Helpdesk technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Pays you on time - Lots of vacation time - Easy to slip into the background - Many different shift hours based on client (they use the term 'Project') - Overtime potential - Lots of locations if you wanna move somewhere and stay with them - Decent chance to change positions if you look for yourself - Work from home potential

      Cons

      - Demands strict adherence to rules regardless of context. So instead, don't put all the details in the ticket notes and only put what makes you look good - Puts up a face that says 'we care' by making yearly surveys for employee feedback, yet in the 3 years I've been there I saw no meaningful change to help my life there - Extremely small rate of pay increase unless you switch jobs. So instead, negotiate your pay upfront before you're hired to help with your income - Will ask to have 'above and beyond' be the norm. So instead, you should pretend like you do a lot for cusomters - If you get many calls, they will hound you about doing more work despite the mental exhaustion of fixing a lot of issues and talking with many people. So instead, go as slow as you can on calls. They don't seem to care that you do a slow job as many coworkers would go slow and not get canned just cause they show up and do *something*

      avatar
      Stefanini Response
      4y
      Thank you for your review. Stefanini agrees with several of the pros you mentioned. However, it is always disappointing to hear when an employee takes away a negative impression of Stefanini. The employee engagement survey is reviewed by leadership, all the way down to the front-line managers. Each project is tasked with generating action items based on the survey results. Some of the actions may seem small, like creating a consistent structure for monthly one-on-one meetings or communicating the knowledge base review/change process, but there is certainly change occurring. Additionally, the monthly one-on-ones are your opportunity to communicate concerns or changes you would like to see to your manager. We also have an open door policy that allows employees to bring forth their ideas to senior leadership and People and Culture. Again, thank you for the feedback. Stefanini People and Culture- Sarah
      2.0
      Jan 8, 2019

      Avoid at all costs

      Help desk technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Coworkers were friendly Mid level management was great OT was paid as such and never forced but usually available if you wanted it.

      Cons

      Pay is very low and merit increases are a joke (1-2% max) CEO totally out of touch Constantly losing contracts Job got moved around to projects frequently because of loss of contact Office space felt like it was from the 90s still. No updates what so ever Poor vacation time Poor health insurance Upper management has no concept of reality and had no connection with what was going on most of the time Few advancement opportunities Randomly shifting your work hours around, sometimes forcing split shifts

      avatar
      Stefanini Response
      7y
      Hello, and thank you for your honest review. We are sorry to see that you took a negative impression from your time at Stefanini. That is never something we take lightly. While it is an unfortunate circumstance that in Stefanini's line of business we do lose contracts to competitors from time to time, we always do our best to try to find a spot for our employees. It sounds like we were able to do that for you. We also pride ourselves on being able to promote from within, and do it quite frequently! I would be very interested in trying to further understand the issues you had with Stefanini to find out if there is anything we could have done better. If you would be interested in discussing further, please call me at 248-263-5662. Thank you again for your time. Sincerely, Nick- Human Resources
      Viewing 22 - 24 of 1,885 Reviews
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      ReviewsStefanini reviews

      Glassdoor has 10,216 Stefanini reviews submitted anonymously by Stefanini employees. Read employee reviews and ratings on Glassdoor to decide if Stefanini is right for you.