Great Clients, Broken Leadership, and a Culture That Burns Out Its Best People
Pros
- Smart, hardworking people on the Paid Search team who genuinely care about client performance - Exposure to small-medium, well-known accounts with meaningful budgets - Opportunity to take ownership of major accounts early in your career - If you’re self-directed, you can learn a lot—because you’re forced to figure things out yourself - You will get to work on a beauty account if that’s your thing
Cons
- Leadership is disconnected from reality. Senior leadership had little awareness of what was happening day-to-day across the largest and most important accounts. - Leadership over reacts to LinkedIn posts and uses as their main knowledge source rather than actually testing. - Strategy teams often lack deep client or channel understanding, yet heavily influence decisions, slowing execution and creating unnecessary noise. - Credit-taking is a real issue. Innovative work and process improvements are not always attributed to the people who actually create them. - Constant fire drills, rework, and regular expectations to work outside normal hours due to strategy leads unable to align internally in a timely manner. - Work-life balance is average for the US, below average for agency. - Only 15 PTO days per year and they offer PTO sharing among employees due to low amount of PTO offered. - Health insurance is very expensive due to the small company size.
