Part-timers' schedules were carefully structured, so they couldn't take lunch breaks -- they wanted as many reps. on the floor at once. We were allowed up to 15 min. for bathroom breaks, and 10 min. breaks. Except for hard candy, food and eating weren't allowed at desks. Water was fine.
This one was the strictest call center I've worked at regarding work procedures. Reps. had to closely follow strict scripts and protocols, which often changed. We couldn't say certain words, such as "files," which allegedly would have bad connotations to callers. A few calls each week were scored for Quality Assurance, and we had regular meetings. Their rules were pretty arcane, and I suspect they changed them frequently to control everyone, and because corporations like this one care more about earnings than employees' well-being.
This isn't a job for those with Obsessive Compulsive Disorder (OCD) -- my OCD worsened from all of the "stressure." I dreaded coming to work, and covered my computer clock to get through every shift. If you're strong mentally and can bear the rules, you'll survive. If you're sensitive and prone to nervousness, stay away. It's somewhat ironic that we served patients, when some of the workers could easily become patients.
When I left five months later, only one worker among the five in my original training class remained.
