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      Stericycle

      Engaged Employer

      Stericycle reviews

      3.1

      44% would recommend to a friend

      (2,223 total reviews)
      avatar

      Cindy Miller

      46% approve of CEO

      36% positive business outlook

      Ratings by demographic groups

      Stericycle has an employee rating of 3.1 out of 5 stars, based on 2,223 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Stericycle employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.5 stars).

      Reviews by job title

      2K reviews
      2.0
      Jan 6, 2016

      Good start, poor finish

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Sturdy growth as an organization create room for good job security. Good starting point for those with a good attitude but may be soft on education or work history. Your coworkers will likely be great people you can laugh with. If you like the role you are hired into and want linear job growth for years to come, you are in a good place. Expect decent salary to start but also be prepared for it to plateau a long while unless working comission.

      Cons

      Not a good place to expect career growth. Very few systems in place to gain new skills to move outside of your linear career path. Sales managers occasionally earn less after their promotion and expect to do your past job again even years after leaving the department. Turnover has vastly accelerated in 2015 in a wide variety of departments. Attention to personal growth is lacking, drowned out in numerous daily needs that prevent use of the very resources it offers. An education may not be seen as valuable here as other big organizations as there are numerous systems in place that do not support creative or analytical thought unless the role is senior management.

      avatar
      Stericycle Response
      10y
      Thank you so much for sharing your positive feedback and suggestions for improvement with us. As an employer, we know that our Team Members are the driving force behind Stericycle's success. We show our appreciation for their hard work in a number of ways, whether it's offering great benefits, implementing culture initiatives, or providing plenty of opportunities for advancement. We hear your concerns, and please know that we're working toward Continuous Improvement on all aspects of the business. 2016 is going to be a great year for Stericycle and its Team Members.
      2.0
      Nov 20, 2015

      Under Their Thumbs

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      I worked part-time at one of their call centers for five months. Pay was $10.00 an hour, with no promise of a raise. On the plus side, they offer part-timers paid-timed off (PTO) after they survive the 90-day probationary period. If you have some phone service and computer skills, you will likely be hired. My interview was pretty basic, with some questions about how I would handle problem callers and answering one call after another. Nothing hard. The workers and some of the supervisors were great; my trainer was excellent. I enjoyed the classes, but we weren't given enough training before we were on the phones -- we had maybe a week. I failed a call -- got a zero -- on my first day because I was nervous trying to follow all of the steps and strict call protocols. We handled scheduling, rescheduling, and cancellation of patients' appointments for doctor's offices. We also handled billing calls and processing bill payments. For those looking for hours, it was busy, with opportunities to gain hours; many part-timers accrued 30 hours per week. Workers who score well regularly can mentor beginning reps. Other high-scorers are chosen to be recorded by the company as examples for their great service. Reps. who scored highly would get stars they could tape to a "Wow" board, and then have the opportunity to win extra cash in their paychecks. We could also win prizes.

      Cons

      Part-timers' schedules were carefully structured, so they couldn't take lunch breaks -- they wanted as many reps. on the floor at once. We were allowed up to 15 min. for bathroom breaks, and 10 min. breaks. Except for hard candy, food and eating weren't allowed at desks. Water was fine. This one was the strictest call center I've worked at regarding work procedures. Reps. had to closely follow strict scripts and protocols, which often changed. We couldn't say certain words, such as "files," which allegedly would have bad connotations to callers. A few calls each week were scored for Quality Assurance, and we had regular meetings. Their rules were pretty arcane, and I suspect they changed them frequently to control everyone, and because corporations like this one care more about earnings than employees' well-being. This isn't a job for those with Obsessive Compulsive Disorder (OCD) -- my OCD worsened from all of the "stressure." I dreaded coming to work, and covered my computer clock to get through every shift. If you're strong mentally and can bear the rules, you'll survive. If you're sensitive and prone to nervousness, stay away. It's somewhat ironic that we served patients, when some of the workers could easily become patients. When I left five months later, only one worker among the five in my original training class remained.

      avatar
      Stericycle Response
      10y
      Thank you so much for taking the time to provide us with all that feedback. We’re sorry to hear that your experiences in the call center were not what you hoped, but please know that Stericycle values all of the hard work our Team Members put in to make this company successful. As an employer, we seek to make Team Members’ experiences as enriching as possible. Each position at Stericycle offers its own set of growth-promoting challenges in order to promote Team Member engagement and loyalty. Inspired Team Members are the backbone of this company’s progress, and we take every opportunity to grow and improve, not only as a company but also as an employer.
      2.0
      Aug 24, 2015

      Don't trust the good reviews

      Environmental tech ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you are the kind of person who just wants to clock in, do your job, get your hours, and then go home, you might like this place. There is little to moderate worker accountability. Scheduling is relatively flexible, so if you need to get something done, take a long lunch, or work some weird hours for a bit, you shouldn't have any issues. Everything else "Pro" is that many things are merely adequate, like tools, trucks, equipment, computers, benefits, management, etc, are all barely functioning enough to qualify as "functioning". There are a few good people peppered throughout the company, and you will find some people who will sympathize and try to help. But in the end there is far too much bullheadedness and ignorance is bliss going around to feel positive about the work environment.

      Cons

      Training is a joke. You will spend the first few days watching campy videos and taking poorly worded quizzes, then they put you in the passenger seat of a truck for a week, then they give you a route the next. There is nothing about the training that is remotely comprehensive. You will spend the next few years leaning everything the hard way. We regularly get told we have been doing things the wrong way all along, and everybody was just going off of what someone else has been doing, and no one really knows the regulations. The computer systems they have are ridiculously impractical and the software development teams have no idea what we actually do and need to be able to do, and they don't ask either. The company Stericycle has been going around for years buying up other companies and forcing integration without understanding the nuances of the industries they are buying. The original company is a very simple company which started dominating a very simple part of the medical waste industry, then decided it wanted to buy up tons of other semi-related industries which it knows nothing about and tell them all how it's going to be from now on, then stop listening to their feedback. A major part of this feedback problem is that Stericycle isolates the employees from people who can change things by putting middle mangers in the way. The people who can make changes are several states away and surrounded by yes-men and insulated by overpaid middle-mangers. The company constantly boasts about it's record profits, yet keeps pay raises capped at 3% year max no matter what your performance, while the facility is literally falling apart around you and all the equipment is in major disrepair. They will keep a rotation of temp labor coming in to do shop labor and not train them whatsoever. This is illegal, yet it is common practice. When you talk about safety issues you will eventually figure out you are just bothering them, and nothing will change if it requires more that a few bucks to fix. Safe work practices are not promoted and the cowboy mentality is more than tolerated. The people in the office have little true knowledge of the regulations and rely on asking each other their opinion, rather than looking it up. There is no real training for the office side either, so you have a bunch of people best-guessing their way around a regulated industry. Any type of change, no matter how simple or justified, is met with resistance. The "well this is the way we've always done it" mindset rules in every aspect. The outside sales reps are admittedly under-trained too. They wind up getting confused or confusing the customer or making guarantees or regulatory judgements with the customer when they have no idea what they are talking about. They are trying their best, but are simply under-trained to a major fault. So this means your customers are frustrated regularly because what they were told you were going to do and what you are capable of doing is in no way similar. Stericycle launches new programs and services for the customer, yet spends absolutely no effort enlightening the employees as to what is going on and how to use it. You will constantly exclaim "Wow, I didn't realize we did that", and "I'm not familiar with that service, but let me get back to you on that". I have at this point decided to stop ranting, but I have much much more...

      avatar
      Stericycle Response
      10y
      Thank you for taking the time to share your opinion with us. As an employer, we appreciate receiving feedback from our Team Members because it gives us a chance to improve and make sure our Team Members feel valued. We strive to create a workplace that is engaging and productive, where Team Members understand how important they are to Stericycle’s success. While we understand not every experience can be positive, we approach challenges as learning opportunities to grow both as a company and an employer.
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