Everything else... anyone on here who says otherwise is either a headquarters planted review or has worked as a stylist for less than 3 months. Honestly, this was such a fun part-time gig when I started! The company culture was exciting and supportive. The company IPO'd and all that went WAY out the window. Now, it's just a modern day "work from home" sweatshop. With the ridiculously bad inventory (I can't even find anything in my OWN Fixes worth keeping WITH the employee discount!) and lack of support and resources, it's impossible to maintain your metrics without working off the clock, and I mean HOURS of working off the clock. Stylists are expected to read pages of client history, review pinterest pages, curate a perfectly cohesive Fix for a 60 year old woman looking for work attire from 5 grey sweatshirts and 3 pair of ripped skinny jeans and write a personalized 850 character note in a whopping TWELVE minutes. You read that right... TWELVE MINUTES. Insane. Management will slap your hand hard if you admit to working off the clock, but it's a fact of life for just about any stylist who keeps their numbers out of the red. If your numbers drop? You will have to explain why you didn't get creative and detail in that note how Jane Doe could have made those jeans and graphic tee work for her 9 to 5 as the bank VP. And what do you get for working practically for free if you do manage to crank out above expected sales even with the junk they give you to send? ZIP... you get ZIP. MAYBE a "snap" in an email, but last time I checked you can't pay your mortgage with snaps. No commission, no bonuses, no merchandise credit... NADA. And no raises except the ONE senior stylist raise of a whopping $1 an hour... after that, you could work another 5 years without so much as a cost of living increase. Don't like it? They don't care if you quit because they are literally hiring DAILY... your lead is almost always unavailable because she's interviewing or training NEW stylists! And the flexibility they sell you on in the interview process? I got in trouble for ending my scheduled "shift" 15 minutes early because there honestly was not a single Fix I could finish with the inventory available. My lead's suggestion for next time that happens? Use my accrued sick time to make up those 15 minutes. And let's be clear... there are NO other benefits besides that sick time. Oh, and they just cut it in half. Such a joke... really.
