Stitch Fix reviews

3.3

51% would recommend to a friend

(2,807 total reviews)
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Matt Baer

57% approve of CEO

32% positive business outlook

Stitch Fix has an employee rating of 3.3 out of 5 stars, based on 2,807 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Stitch Fix employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

3K reviews
1.0
Apr 21, 2021

Soul Crushing

Recommend
CEO approval
Business Outlook

Pros

There are no pros. What are touted as pros "remote" "flexible scheduling" or anything else is a lie. This place will make you hate your life and time here before any pros even matter.

Cons

-They truly have no inventory available. Maybe 4 shirts for an old woman and ugly dresses you've seen the past 3 years. They tell you to get creative. -They once told us they didn't order sweaters for plus size clients because these clients "run warm". They actually said that believing it was perfectly ok. -They micromanage like you are a child. They expect you to churn out fixes with no time at all but also want to know where every single minute is spent. -Their proprietary styling platform has problems daily. When you can't work they ask you to clock out and move your hours to later in the day/week. They don't care that you scheduled yourself in advance (like you were instructed to) or that any other retailer would have to pay you to be there even if their systems go down. -The employee morale is lower than it's ever been and they don't care because as far as they see clients are buying enough product to look good on books for stockholders. -The leads are robotic and have no mgmt experience. it's all a popularity contest to make it to lead. -Oh, and the lingo they use here is awful. It's like the worst tech garbage that people say so they fit in with the "culture".

1.0
Aug 13, 2021
Recommend
CEO approval
Business Outlook

Pros

The one positive of my time at Stitch Fix was my immediate supervisor (Team Lead) who was genuinely empathetic about the chaos and constant changes. She had to do her role and follow the script at times, but she was always candid in monthly Touch Base.

Cons

I have been a stylist with Stitch Fix for 4 years. When I first started, it was a great job. I wanted to work 25 hours/week and was guaranteed those hours. They pay rate was competitive for the region and I was able to balance my work/life priorities by working early mornings, over nap times, and late into the evenings. After the company went public, things started to shift. Shareholders demanded a faster "Fix Per Hour" output by stylists. They also rolled out new pilot programs and stylists were frequently placed into various tests where we had limited access to inventory, new metrics, or different standards than our fellow stylists. Throughout this time, inventory took a huge nose dive. There was "sweater gate" - an entire winter where we had no sweaters available, we lacked basic pieces like work pants and long sleeve shirts. Then came summer and the white denim never arrived. Shorts were in extremely limited capacity. We were constantly told to "get creative" and "show your Stitch Fix grit." No one ever acknowledged that our job was basically impossible due to the lack of inventory, constant technical glitches, and lack of vision and leadership by upper management. Once Covid hit, they started cutting hours and no longer guaranteed that you could work the schedule you submitted. We would get 1-2 days notice that our hours were cut. Sometimes, we'd get an email in the middle of the day saying all the Fixes are gone and you need to clock out. The spring clothes never arrived. Clients complained that were were sending them the same over-priced pieces, and the cycled continued on for the next 18 months. All the while, a toxic culture of positivity has been running rampant throughout Stitch Fix management. Our message boards were deleted and rebuilt in small, monitored groups. Anyone who even questioned a management decision or noted the obvious lack of inventory was immediately disciplined or "coached" on having a "growth mindset" and showing our "Stitch Fix" grit. The communications we received were borderline abusive. It was all about mind games and buying into the toxic culture. You were not allowed to speak out. If you value your own self worth, if you think it's not to difficult to predict that people want shorts in the summer and sweaters in the winter, do not work here. YOU are worth so much more than Stitch Fix will ever understand.

1.0
Aug 5, 2021
Recommend
CEO approval
Business Outlook

Pros

Every pro from this company as an employee has been taken away. They are only out for themselves and everyone else is disposable.

Cons

Too many things to even name, but save yourself the fake promise of #StichFixGrit and how you are to show loyalty, optimism and flexibility when in turn you are turned on and disposed of. Originally claimed to empower women, mothers, single mothers, teachers and those looking to contribute to their families success and over-all well-being. Only to have that all take away in one foul swoop. Limiting our hours to 8 - 8 taking away 50% of the time we are able to style, needing to provide the specific hours down to 15 minutes. Chose to stay chose to go, we don't really care, but for those of you that decide quick enough we'll give you $1,000, but wait not too many or we will cap it. So quit first to guarantee your money. Oh wait been here 1 year, 2 years, 3 years or more, we don't care you will no longer be recognized for your achievements. Wait let's commit for 20 hours, wait we can't promise you that, but please schedule your life and family obligations around it in case we change our mind at the last minute. Wait the system's down can you change your required and committed hours to later in the week. Oh can't be that flexible, we'll we don't really need you anyways, that's what algorithms are for. You take and take and give NOTHING in return. No recognition, no opportunity to express options or express ourselves. We have been silenced, but you claim Stylists are the heart of the company. The heart of the company is now your bottom line. Forget the personalization and who helped you achieve the success your wallets are benefiting from today.

Viewing 19 - 21 of 2,807 Reviews

Glassdoor has 2,876 Stitch Fix reviews submitted anonymously by Stitch Fix employees. Read employee reviews and ratings on Glassdoor to decide if Stitch Fix is right for you.