Look, I get that Stitch Fix is a business first and foremost; they are concerned with making money and appeasing their board of directors. I understand why some items are featured weeks before they’re actually available in limited stock. That’s how you drive the clients to keep their subscription, it’s a classic retail tactic, so I have no qualms with that aspect of the job either. Still:
-Each week clients complain about the quality and variety of the clothes that are being sent to them. I get it, I’d love to have more to choose from than overpriced polyester tab-sleeved blouses.
-The job is draining, and after a while you realize you aren’t being paid enough for the time and effort you’re expected to put into it. It's really not a mystery why stylists burn out all the time.
-As others have mentioned, you are only your metrics. It doesn’t matter if you want to put a lot of effort and thought into the Fixes, or if inventory was low again and we’re asked to get “creative” with the little items that are available (usually navy and out-of-season). You’re expected to do four Fixes an hour and keep your rates up or you’ll be hearing from your lead stylist (which is the only time you do ever hear from her).
-Lead stylists are more concerned with their bottom line and each oversee too many stylists in their teams to keep on top of what you’re doing right in addition to what you’re doing wrong. I have had two lead stylists and I’m pretty sure they’re given a script of what to say because they all use the same insincere, faux-positive language. Also, forget about trying to talk to them about the concerns I listed above or trying to come up with solutions; if you're not besties they don't want to hear from you more than they have to.
I'm not trying to sound bitter. Really, I'm not! I LOVED stitch fix when I first started, it was very exciting and the future looked positive. But the culture of the company took a weird turn, and a lot of the talented, wonderful people I've met have all left with a bad taste it their mouth. I was very reluctant to post a review; current employees talk about the reviews on this site and like to think the negative ones are written by bitter ex-employees who were looked over for a promotion or didn't feel popular enough at HQ. But I think that sentiment speaks volumes on it's own...
