Summit Credit Union reviews

Contact center doubled in size went from approx. 30 employees to approx. 60 and still had a 15-20 min wait time. Management does everything in their power to not have to take calls just sits back in their chairs gives a thumbs up and says 'you guys are doing great 1 call at a time!' But also expects calls to be answered in under 3 mins because of what some data research company said and expects you to ask 'thoughtful questions' to get referrals all while I've got person after person screaming at me on the phone. They've got Contact center rep supervisors that also take calls all day so when someone wants to talk to a supervisor I had to sit on hold with them tying up my line then the supervisors line all because Management cant( wont) jump in and help yet they have branch lenders/ managers stopping what their doing to take calls vs handling branch members. Maybe the process used to work when call traffic wasn't heavy but then then covid hit and Summit acquired and opened more branches so people got used to doing everything over the phone plus new members so the old process no longer works but they don't want to change to be able to handle it. Turned into an absolute JOKE.

Little low level support Mismanagement of employees Low pay start range