Overworked, unappreciated and now understand what it is like to work for a faceless corporation.
Pros
The best part about this job is that the salary for a customer service representative is reasonable and the potential career opportunities are interesting. Also the other employees are very welcoming and friendly.
Cons
The company's culture is basically to over work all the employees until they are extremely unhappy and disgruntled. This has led to a massive amount of turnover and very few employees stay with the company longer than a year. The call centre is incredibly busy for the group benefits department and employees are discouraged from taking even a few seconds between calls and speaking with their colleagues. They offer 10 sick days and 10 personal days per year but are strongly discouraged from using any of them. Overall, the call centre's management is terribly inexperienced, have a lack of understanding and basically show no empathy towards their employees. Also almost every second of the day is micro managed and there is virtually no schedule flexibility at all.
