Sun Life reviews

Work is mostly call center front line customer service. Performance based culture so expectation to meet quality and quantity stats. Flat management structure so limited advancement. Need to adapt to a lot of quick changing procedures and personnel. Work from home can be very isolating unless you work on socializing.

The pay is average, and will never be more than that. Assuming you're a hard worker that goes above and beyond, SLF is many times strapped for cash to recognize their employees, and unfortunately base increases that are substantial enough to bring you mid market are hard to come by. Like many large, global organizations - there is alot of red tape. SLF does a great job (much better than other organizations) to push the envelope on innovation, but due to its size and bureaucracy, it lacks the cultural support to allow for new ventures to truly grow.