Sunbelt Rentals reviews

3.4

63% would recommend to a friend

(374 total reviews)
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Brendan Horgan

76% approve of CEO

60% positive business outlook

Reviews by job title

374 reviews

Reviews about "Compensation"

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4.0
May 17, 2022
Recommend
CEO approval
Business Outlook

Pros

Great place to work. It feels like a family.

Cons

Pay is lower than other places

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Sunbelt Rentals Response
4y
Thank you for your feedback. Sunbelt Rentals is committed to ensuring our team members are compensated fairly. In the event you would like to go into further detail about your concerns, please reach out to your HR manager. Thank you for all you do!
3.0
May 10, 2022
Recommend
CEO approval
Business Outlook

Pros

Great onboarding process for new employees Plenty of support from coworkers Will gain a lot of experience with customer service and knowledge on the equipment Will work with not only sales reps but service as well Great team atmosphere A ton of emphasis on safety for employees and customers

Cons

You can be easily overlooked since it is such a big company. No one will care about your tenure or how much experience you have under your belt If you work out in the field do not expect the support office to be "supportive". Most don't know what they are doing or just show little interest in helping. Don't expect timely (or none at all) responses if you reach out to some departments CRM they use called Wynne is extremely outdated and not user friendly Don't expect a lot of growth with this company especially if you don't have good connections with a higher up. You'll be expected to stay put until someone quits, retires, leaves, or gets fired The corporate office does whatever they want at any time. They will roll out new things for the field just to keep up with competition. No guidance or instructions all learn on the fly. If you do not enjoy customer service DO NOT TAKE A JOB IN THE FIELD. Depending on certain situations there can be a disconnect between inside sales, outside sales, and service. Each department is told different procedures and it will feel like no one is on the same page and nothing gets resolved. The issues get repeated. Certain accounts get away with way too much as far as billing and credit issues go and no one takes the time to investigate what happened before issuing a credit. Pay is not much for inside sales and benefits aren't that great

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Sunbelt Rentals Response
4y
We appreciate your feedback and sorry to hear about your concerns. We continuously make improvements to support our team members so they can provide a great experience to our customers. Rolling out new innovations is how we can keep up with our industry and continuous company growth. We value your review and wish you the best of luck!
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