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      Swarovski

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      Swarovski reviews

      3.4

      56% would recommend to a friend

      (147 total reviews)
      avatar

      Alexis Nasard

      68% approve of CEO

      49% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.4

      Culture & values

      3.3

      Work/Life balance

      3.2

      Compensation and benefits

      3.0

      Senior management

      3.0

      Career opportunities

      Ratings by demographic groups

      Reviews by job title

      147 reviews

      Reviews about "Culture"

      Return to all reviews
      2.0
      Apr 27, 2019

      Worst job I’ve ever had!!

      Part time sales associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      The look of some their jewelry is nice. That’s about it...even though it’s high end costume jewelry because they don’t even use real gold or silver..

      Cons

      This was literally the WORST job I’ve ever had! This company does VERY LITTLE to ensure that their employees are happy and enjoy the job! Starting from the very strict dress code they enforce. From the way your hair should look to the makeup you wear down the the nail polish on your fingers! And if you wear anything slightly off you’re sure to be chewed out over it! They even attack the way you stand on the sales floor! And ideally they want you to stand around in heels for hours because it makes you look “fashionable”. The bonus system absolutely sucks! It makes it nearly impossible to make a decent living working here (unless you’re full time or a manager and judging by some of their reviews it’s near impossible for them too!). Their sales tactics are extremely pushy! Always forcing different items ESPECIALLY watches onto unsuspecting customers ....oh I’m sorry, “””clients””” when they don’t even want it! Swarovski is not known for watches! They only want to push it so heavily because it’s a high ticket item. The district manager in NYC (if she’s not gone herself yet) is another story. Doesn’t listen to anyone’s suggestions and only pretended to care or so it seemed. Honestly, if you’re going to do retail avoid this place like the plague! Retail is already a grueling high stress environment with unrealistic sales expectations and overwork the employees. Swarovski does absolutely nothing to make this better. Everyone’s trying to make a buck but the people on the retail level is doing it FOR the company! Least you can do is treat them better! Starts with upper management but you know they usually suck anyway..

      avatar
      Swarovski Response
      7y
      Thank you for taking the time to leave a review. At Swarovski, we truly value constructive employee and customer feedback, both positive and negative. Our hope is to make each individual employee, from our stores to our corporate offices, feel that they are valued. We also pride ourselves on our open-door policy and encourage our employees to reach out to a member of our HR team or Upper Management with their concerns. Only when an employee shares their concerns can we address them. Feedback from current and former employees Positive and/or Negative is one of the most valuable tools we have, to help guide us in creating a positive and productive work environment. Your feedback will be shared with upper management both in North America and Globally. This kind of feedback is crucial to the betterment of the company. As always, we wish you all the best in your future endeavors.
      4.0
      Mar 18, 2019

      Grow and be creative without communication

      Sales associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Company allows for growth and creativity. Atmosphere is very fun.

      Cons

      Corporate and management isn’t the best. They lack communication

      avatar
      Swarovski Response
      7y
      Thank you for your review. We are glad to hear that our workplace is a fun and creative environment, where our employees can learn and grow. We pride ourselves on developing our employees and promoting from within. We also want to thank you for your feedback about our lack of communication, we are working hard to improve communication, including upgrading our technology to better communicate with our teams across all divisions. We also have an open-door policy and you should feel free to reach out to your manager or a member of HR at any time. Once again, we want to thank you for your review and wish you much success in your continued growth at Swarovski.
      3.0
      Mar 9, 2019

      Easy job with few benefits

      Full time sales associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      *Easy job (once you realize the ridiculous numbers they expect you to achieve aren't based on any real data). * steady paycheck if you're full time. *Typical sales oriented job (i.e. pressure people or get "coached", show enthusiasm for the product despite how you feel about it.) *Full timers get benefits *Potential for bonuses (if you can figure out the intentional ambiguity of the bonus structure and if you don't mind them holding up their end of the bargain).

      Cons

      *Hires too many executives so your growth, pay and even your job is never a priority. *Multi billion dollar family owned business that loves making the family money and loves showing off the family and could care less about yours as long as they make money. *Multi billion dollar business that only pays you because it's the law. *Ambiguous bonus structure so they can give or not give at their discretion and get away with it. *Doesn't always deliver on bonuses (was promised "double" bonus for a two month period and only got the double bonus for one month. *Training is there, but no one is responsible for it except you so how is a new person supposed to know what to do and when. *Training for me was basically setting up a new store and then on opening day instead of being educated on the product being told to "make it up if you don't know the answer" *Its a company that basically knows how to make money but seems to be learning in the fly when it comes to the relatively new outlet business ventures and because of that training, communication and morale all suffer.

      avatar
      Swarovski Response
      7y
      Thank you for your review and your 5 years of service to the company. You have made several interesting points in your review, and we value your feedback. We have already begun to address many of these points, by changing the way we run our stores, to restructuring our bonus program to be easier to understand. We are also hiring additional trainers to better support our retail employees. In addition, we pride ourselves on an open-door policy and if you would like to discuss your thoughts and ideas how we can improve please reach out to your manager or a member of the HR team at any time. Once again, we want to thank you for your review, your feedback helps us continue to improve, and I want to wish you much success in your continued growth at Swarovski.
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