Swarovski reviews

3.4

56% would recommend to a friend

(1,944 total reviews)
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Alexis Nasard

68% approve of CEO

49% positive business outlook

Swarovski has an employee rating of 3.4 out of 5 stars, based on 1,944 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Swarovski employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
1.0
Feb 27, 2019

Big Brand, Small Leadership

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Swarovski is a world recognized brand. They do well in the retail space, however they are a conflicted family owned business with a varied set of practices across the portfolio of businesses. Fair benefits.

Cons

Leadership is severely lacking. No training opportunities for anyone no matter level. Toxic work environment.

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Swarovski Response
7y
Thank you for your review, you have made several interesting points in your review and we value your feedback. We have already begun to address many of these points, by hiring additional trainers to better support our retail employees and adding in additional online training options to support both home office and field employees. In addition, each year we evaluate our benefit package and strive to offer competitive benefits for our employees, including a tuition reimbursement program for full-time permanent employees. We are also working hard to improve communication amongst the divisions by adding in monthly Town Halls and an Omni-channel approach to our customer service model. As I am sure you know we pride ourselves on an open-door policy and value feedback from current and former employees.
2.0
Oct 31, 2016

Overpriced, Overworked, and Underpaid - No Wonder They're Being Sued

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You get to look at pretty, shiny things (locked in glass cases) all day. The employee discount (30%) was decent.

Cons

You'd have to spend hours dusting all the crystal - multiple times a day. The company had a policy that you could ONLY wear their jewelry (with the exception of religious medals and wedding rings). Our DM required us to wear 3 pieces - that we had to buy with our own money - and we were often criticized for not wearing the trendy fashion pieces (that usually run for $250+). Mind you, this is being paid $9-$10/hr, working part-time for 12-20 hours/week. The dress code was laughable. We had to wear dark suits and women were required to wear heels for their entire shifts. Mind you, part of the job required us to climb ladders to reach product. Failure to adhere to dress code was grounds for a write-up. Our sales goals were also unrealistic. We'd be expected to sell several thousands of dollars worth of overpriced (and cheaply made) crystal jewelry AND memberships to the crystal society every week, or risk being written up.

1.0
Sep 14, 2016
Recommend
CEO approval
Business Outlook

Pros

Jewelry was beautiful, loved the store set up.

Cons

Normal day: I walk in, and there is an individual sales goal to be met. I was told during the interview at Swarovski this was a supportive, no pressure atmosphere. I was thrown into direct sales my first day without really knowing any product knowledge. And get this, they only decided to start telling me about the product names after about the first week working there. Computer training? A whole other week later. So basically I looked like a complete moron my first two weeks of customers asking me questions and I, not having any form of a decent answer for them. Manager claims to want to help you but instead of training you, he /she 'swoops' in to save you when you are asked a particular item question. This situation occurs multiple times over weeks because... hey, the training can wait. Employees gossip, and I'm somehow stuck in the middle of it. I was asked, "What do you think about ______?" I just stood there staring like I really don't even know, I just started working here. Overall the thing that made me ultimately leave was the sales pressure. It's a commission work atmosphere except, without the commission. I heard the outlet stores were different but if you're working from one in a mall, I really hope you atleast somehow like it.

Viewing 16 - 18 of 1,944 Reviews

Glassdoor has 2,679 Swarovski reviews submitted anonymously by Swarovski employees. Read employee reviews and ratings on Glassdoor to decide if Swarovski is right for you.