Sweetwater reviews

4.2

81% would recommend to a friend

(541 total reviews)
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Mike Clem

90% approve of CEO

73% positive business outlook

Sweetwater has an employee rating of 4.2 out of 5 stars, based on 541 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Sweetwater employee rating is 24% above average for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

541 reviews
3.0
Feb 22, 2015
Recommend
CEO approval
Business Outlook

Pros

The best things about the job are the income potential and access to great deals on equipment. Of course, you likely won't have time to use it!

Cons

It's a really demanding schedule, a very long work-week. Although we are called "sales engineers", we're treated more like factory workers. And the fighting between sales people over commissions is never-ending. Finally, although the top guys do make a lot of money -- most with little or no formal education --- it can take a very long time to get there. Most of the sales guys drive beater cars and struggle to make ends meet

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Sweetwater Response
11y
Thanks for your candid insights, and we're sorry you feel the way you do about your job. In our view, Sweetwater is extremely transparent during the interviewing process for the Sales Engineer position. Since the job starts at a salary and then gradually moves to a commission based pay structure during their first year, we tell everyone we offer a position to approximately what they can expect to make their first year (within about a two thousand dollar range, depending on how they do with commission during the last part of their first year on the job.) After that first year, commission earned from sales determines how much a Sales Engineer will make, and it is true that this can vary widely based on individual performance. During the face to face interview we show prospective Sales Engineers a chart that shows EVERY current sales engineer's earnings on a rolling 12 month basis (we of course remove all the names to protect their confidential individual pay rates.) We clearly point out that a few people actually make less money their second year than their first year based on individual performance, but that the vast majority make more, some a lot more. In fact, in 2014, the average second year sales engineer realized a 54.5% increase in compensation over what they experienced their first year. Yes, you read that right: 54.5% more on average. That is an average, which means some experienced less than that, some even more. So---yes---some people are wildly more successful than others at every stage of tenure here in sales. Like any commission based job, it takes time to build a "book of business" and we are very upfront that the first 18-24 months are the biggest challenge. Our turnover rates are very low and most Sales Engineers who become successful after their first two years wind up staying here with high levels of job satisfaction for a very long time. As far as commission rates, we have about 245 Sales Engineers at the present time. 239 of these are all at exactly the same commission rates. Our six longest tenured Sales Engineers, most of whom have been here 20 years or over, are grandfathered at a slightly higher commission rate. These six individuals took a big leap of faith to move here to Fort Wayne and work for what at that time was a very small company, helped us develop the relationship-based business model that has brought us so much success, and are great mentors to our many younger employees. The reason this reviewer knows these folks are at a slightly higher commission rate is because we tell every Sales Engineer candidate we interview face to face about it so there are no surprises. We tell them if they have a problem with it not to take the job if offered. The point is that we are forthcoming and transparent about it before a candidate is even offered a position. Commission sales is not for everyone, and sometimes a person who has never done it before has to try, and then ultimately finds out it's not for them. If that person is trying hard and maintains a strong positive attitude, on a case by case basis we will often consider trying to find another path for them within the company that might be a better fit. Again we're sorry this reviewer feels as they do, and my door is always open, along with all of the members of our Sales Management team, to discuss any career concerns any employee might have. Jeff McDonald, Senior Vice President of Human Resources
3.0
Jan 16, 2015

Good place to work - potential dream for musicians

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

• Working for a moral world-class company that has - and continues to grow exponentially • Family oriented • Employee Gym and Personal Trainer • Discounts on Products • A DVD lending library • Arcade* • Billiards and Ping Pong* • Diner* • Coffee Shop* • Slide* • Led by very experienced management • Financial perks for healthy living • Good 401K

Cons

• *Many benefits are open to the public. If you look forward to playing in the arcade or eating in the diner, be prepared to wait in line • Excellence is expected, not rewarded • Strict dress code • Few paid holidays (this is retail) • (Salary only) No overtime compensation • Little to no room for advancement - you're probably being hired because you're the best at what you do. • Minimal raises and flat across departments. Ask for a salary that you’re happy with for the entirety of your career. In the sales department, you’re solely responsible for your own success • Minimal profit sharing • Management that is very slow to adopt trending ideas and design

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Sweetwater Response
11y
Thanks for your many positive comments. The pictures on this site and many, many more on our virtual tour at our sweetwater.com website show the many amenities you mention for our employees. Yes, we do make these amenities available to not only our employees, but also our customers who visit our headquarters. We are a relationship based business, and what better way to engage employees directly with customers than having them shoot some pool or play a game of ping pong. The salary increases we gave in March 2015 are, on average, about 25% higher than the national average most companies are giving this year. In addition, our hourly employees in many cases received a significant adjustment above and beyond this to their rate of pay. We make no apologies for our dress code, which we call "Professional Business Casual." We receive hundreds and hundreds of positive responses from visitors every year about how professional our people look. They very often will also ask us during a tour "why does everyone look so happy?" It's noteworthy that many of our people dress above and beyond what the dress code requires for their job. For example, many of our male employees come to work in a coat and tie every day when this is not a requirement. We're proud that they feel that way about themselves, their environment and their job. Jeff McDonald, Senior Vice President of Human Resources
3.0
Oct 2, 2014
Recommend
CEO approval
Business Outlook

Pros

You've likely heard about the free arcade, the cafeteria, the slide, and the fitness center. Yes, these are real benefits to working at Sweetwater. If you're in sales, you have access to an instrument lending library, tons of incentives, and a comfortable working environment. There's a DVD/video game lending library open to all employees. Warehouse employees can move from part time to full time after roughly three months if their performance is adequate.

Cons

I'm glad to work for Sweetwater, but I hate how the warehouse is treated as second-class citizens. It's no secret. Obviously you want to reward profit centers, but we are truly treated as disposable. The starting wage is much lower than any other entry-level warehouse job in the area, by several dollars an hour. The raises are unpredictable and based on tenure, not performance. Lots of college students working in the warehouse, which can be either fun or annoying, depending on the person and the day. Mandatory overtime with literally no warning (I mean at 4:59pm, you're told that you're staying til 7). Oh, and classic rock / 80s hair metal blasting all day long. Bring some aspirin.

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Sweetwater Response
11y
Thanks for your candid comments; hearing from our employees is vital to us and helps us to make positive changes. We have been studying comparative wages in our market for some time, and just this month (March 2015), which is our normal time to annually change rates of pay, significantly boosted the rate of pay in a number of departments where we have hourly employees, including the Distribution Center. (See the recent review of March 3, 2015, posted by another hourly employee in a different department.) The response to this has been overwhelmingly positive; we have heard from scores of employees who are delighted that we were able to make this positive change that mirrors all the other great things we have to offer as an employer. We greatly value ALL of our employees and hopefully this recent change will encourage those interested in staying with Sweetwater for a long term career. Jeff McDonald, Senior VP of Human Resources
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