Pros
The team of CSRs are some of the best group of people I have worked with. Everyone on the team generally gets along and I have made a ton of friends, especially having just moved to Fort Wayne. What is also helpful is that the job isn't 9-5 for everyone, and there are different schedules, both in times and days in office, that help with all types of schedules.
Cons
With how prices have been rising each year, the pay for the CSR position isn't great. Multiple people work second jobs and for the amount of work we do, a livable wage feels like the bare minimum. With how Sweetwater values the human connection on our calls, the push to implement Generative AI into the workflow seems counterintuitive. A lot of discussions around how the AI will be used and implemented counteract positions or jobs at Sweetwater, making multiple jobs seem in threat of being removed. Especially with how Sweetwater values the human expertise on the team, this feels like the wrong move.