Does Swissport pay their employees well?

According to anonymously submitted Glassdoor reviews, Swissport employees rate their compensation and benefits as 2.6 out of 5. Find out more about salaries and benefits at Swissport. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Swissport?

44% of Swissport employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Swissport 2.6 out of 5 for work life balance, 2.7 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Swissport?

Passenger Service Agent (475) , Ramp Agent (360) , Customer Service Agent (143) , Customer Service Representative (115) , Ramp Agent/Baggage Handler (69) , Cargo Agent (60) , Aircraft Fueler (56) , Supervisor (51) , Customer Service (45) , Baggage Handler (42) , Check In Agent (40) , Auxiliar De Rampa (39) , Dispatcher (34) , Duty Manager (27) , Aircraft Dispatcher (25)

What are the pros of working at Swissport according to real employee reviews?

"All the fuel mechanics and super are great people!" ((in 165 reviews)); "Interesting work and good colleagues" ((in 68 reviews)); "Other than that hope you have good coworkers or else it's a nightmare" ((in 54 reviews)); "Training is good and the teacher is more than happy to help you to become a competent ground worker." ((in 42 reviews)); "Good work environment to work in" ((in 26 reviews))

What are the cons of working at Swissport according to real employee reviews?

"Poor management and over work" ((in 405 reviews)); "The pay is low and the amount of work is excessive" ((in 261 reviews)); "No benefits and we do the hard work" ((in 121 reviews)); "3. Low salary and space to grow you start with 9$ and you will get 10cent rise every year" ((in 88 reviews)); "long hours in hazardous conditions with many job duties that are not fairly compensated for." ((in 83 reviews))

What are employees saying about Swissport layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Swissport layoffs and their outlook for job security at Swissport in 2026.

What are the top reviewed Swissport locations?

Chicago , Boston , Miami , New York , Houston , Dulles , Orlando , Las Vegas , Jamaica , San Francisco , Seattle , Atlanta , Los Angeles , Newark , Phoenix , SeaTac , Raleigh , Denver , Jf Kennedy Ap , Dallas , Fort Lauderdale , John F Kennedy Airport , Anchorage , Washington , Humble , Minneapolis , Sterling , South San Francisco , Fort Myers , Saint Paul

Swissport reviews

2.9

44% would recommend to a friend

(3,179 total reviews)

Warwick Brady

49% approve of CEO

37% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (3,179 reviews)

Ratings by demographic groups

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Swissport has an employee rating of 2.9 out of 5 stars, based on 3,179 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Swissport employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

3K reviews

1.0

Jun 14, 2014

Korean Air- Swissport Dulles International

Passenger service agent

Recommend

CEO approval

Business Outlook

Pros

Meeting new people at work everyday.

Cons

EVERYTHING! This is the worst company ever, and their management for the Korean Airlines desk at Dulles is laughable AT BEST! First, its extremely clique-ish....so immature, unprofessional managers rise from this cesspool of sad, misguided, unprofessionalism to become no less than sad, ineffective, unprofessional managers who protect and defend their favorites and create a hostile work environment for those who don't fit into their protected class of misfits. Also, the training program for new agents is, well....IT JUST ISN'T! Managers actually tell you to "figure it out for yourself," or "this isn't the right job for you.....you're too educated." Well, if being "educated" means professionalism and identifying gaps (or in this case a complete ABSENCE of professionalism or training), then yes....perhaps I am. This is truly a hostile work environment and the saddest part is...they expect people to accept it, ALL FOR THE SUM OF $11/HOUR. I highly discourage anyone from working at this company, or from any other company from contracting their services!!! The word "BAD" does not do the Korean Airline aspect of Swissport justice....its TERRIBLE!

2.0

Mar 1, 2013

Good people; poorly structured and organized

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There are some quality people that work with Swissport and that have been in the industry with this company for 10,15,20+ years. My initial thought was this was a good sign; people tend not to leave.

Cons

There is a strong attempt by corporate to standardize globally, which is often times very unrealistic because of regional differences. The company is constantly pushing and pushing for more and more out of it's people without any compensation (cancelling annual pay raises and bonuses, but expecting people to work longer hours)

2.0

Oct 21, 2024

Managers are horrible

Production worker

Recommend

CEO approval

Business Outlook

Pros

The pay is good $18.50 right off the bat. They give you free uniforms.

Cons

Management treats their hardworking employees like crap, while the lazy workers get no penalties. They say if you miss a certain amount of days you get write ups and then terminated, but some people have disappeared for weeks just to return whenever and work as usual. People miss multiple days of work throughout the week, and are still employed. They make you use a pass to go to the restroom like it’s middle school, and we only get a 30 minute lunch break. Managers also don’t help with packages, even when a truck or plane is about to be late, yet they complain about late departure times. Lastly, even when we get things done on time, the managers still lecture and are unappreciative.

Viewing 34 - 36 of 3,179 Reviews

Jobs at Swissport

MIA Aircraft Cleaning Agent

ORD Administrative Assistant - Fueling

JFK Human Resources Specialist

PHX Fueling Accounting Clerk

Swissport

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Korean Air- Swissport Dulles International

Good people; poorly structured and organized

Managers are horrible

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