Synchrony reviews

Some of the managers are awful and make you feel like you are a POS even if you are a top performer, metrics can someone be unattainable, even to be considered average. Especially with contacts/hour. For the most part it is entirely out of the employees hands how many contacts they get since the dialer connects the calls. It’d be best to create a metric that is based on call handle time/wrap up instead. Training is not the best and to be truly successful, you have to be a go-getter with the attitude and desire to learn alone

Pay is not that great, time to meet for calls is too low, you hear different things from different people.