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      Synchrony

      Engaged Employer

      Synchrony reviews

      4.1

      79% would recommend to a friend

      (2,547 total reviews)
      avatar

      Brian Doubles

      91% approve of CEO

      76% positive business outlook

      Ratings by category

      4.4

      Diversity & inclusion

      4.2

      Culture & values

      4.1

      Work/Life balance

      4.0

      Compensation and benefits

      3.8

      Senior management

      3.7

      Career opportunities

      Synchrony has an employee rating of 4.1 out of 5 stars, based on 2,547 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Synchrony employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      5.0
      Feb 9, 2026

      Internship

      Dtc intern
      Recommend
      CEO approval
      Business Outlook

      Pros

      They provided great mentorship to their interns

      Cons

      Housing support is not provided

      3.0
      Feb 4, 2026

      Whew!!

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great Benefits, including health insurance. Co-workers are nice (remote setting). An inflation bonus for 2025 in the middle of the year and a Christmas bonus. Also, get PTO and UPTO and Vacation Time.

      Cons

      Computer systems are terrible for doing your job! The system freezes and lags between calls. Back-to-back calls, hiring freeze. Unrealistic metrics and goals to meet. Too many procedures to learn and know to help customers. You are doing like 4 - 5 people's jobs being a front-line agent. Also, the customers are unhinged, and you cannot hang up on them right away after they curse you out. You have to give them two warnings. Be ready to be stressed and mentally drained. Also, only offering two-minute breaks between calls when busy is laughable. That is not enough time for a breather between back-to-back calls.

      Viewing 43 - 45 of 2,547 Reviews
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      ReviewsSynchrony reviews

      Glassdoor has 2,846 Synchrony reviews submitted anonymously by Synchrony employees. Read employee reviews and ratings on Glassdoor to decide if Synchrony is right for you.