Is Synchrony a good company to work for?

Synchrony has an overall rating of 4.1 out of 5, based on over 2,856 reviews left anonymously by employees. This rating has been stable over the past 12 months. 79% of employees would recommend working at Synchrony to a friend and 76% have a positive outlook for the business. The best reviews about Synchrony have been left by employees working as Business Leadership Program (BLP) , Client Service Representative and Business Leadership Program .

Does Synchrony pay their employees well?

According to anonymously submitted Glassdoor reviews, Synchrony employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Synchrony. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Synchrony?

79% of Synchrony employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Synchrony 4.2 out of 5 for work life balance, 4.2 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Synchrony?

Customer Service Representative (315) , Customer Service Representative (CSR) (89) , Senior Analyst (58) , Collections Representative (56) , Manager (52) , Senior Customer Service Representative (45) , Analyst (40) , Collections Specialist (32) , Vice President (31) , Fraud Specialist (29) , Assistant Vice President (26) , Bilingual Customer Service Representative (26) , Senior Representative (25) , Intern (24) , Software Engineer (22)

What are the pros of working at Synchrony according to real employee reviews?

"Also great benefits and 401k" ((in 342 reviews)); "Very flexible and good work life balance" ((in 196 reviews)); "Great pay and lots of perks." ((in 122 reviews)); "Great people and very helpful" ((in 99 reviews)); "Management is great in terms of giving proper training time to time." ((in 92 reviews))

What are the cons of working at Synchrony according to real employee reviews?

"Managers do not take feedback seriously unless it's good feedback." ((in 48 reviews)); "They show alot of favoritism." ((in 20 reviews)); "Sometimes there is politics involved." ((in 9 reviews)); "Long hiring process and multiple interviews" ((in 3 reviews))

What are employees saying about Synchrony layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Synchrony layoffs and their outlook for job security at Synchrony in 2026.

What are the top reviewed Synchrony locations?

Stamford , Charlotte , Phoenix , Kettering , Altamonte Springs , Chicago , Canton , Alpharetta , Merriam , Atlanta , Champaign , New York , Dayton , Orlando , Cincinnati , Rapid City , Frisco , Kansas City , Guaynabo , San Juan , Costa Mesa , Overland Park , Longwood , Dallas , West Chester , Bridgewater , Saint Paul , Kansas City , Salt Lake City , Bentonville

Synchrony reviews

4.1

79% would recommend to a friend

(2,557 total reviews)

Brian Doubles

90% approve of CEO

76% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Synchrony has an employee rating of 4.1 out of 5 stars, based on 2,557 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Synchrony employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

3K reviews

3.0

Apr 23, 2024

Needs serious intervention by the core management from U.S. before it’s too late

Manager, controllership

Recommend

CEO approval

Business Outlook

Pros

Flexibility provided to work from home

Cons

No growth or timely promotions. Politics and biases in promoting rightful candidates internally No independence to work, continuously micro managed Managers not supportive Once you get into company, even HRs turn deaf and blind to any issues

3.0

Apr 22, 2024

customer service

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

pros: great benefits and salary

Cons

Cons: back to back and no help

2.0

Apr 22, 2024

No life balance

Senior fraud agent

Recommend

CEO approval

Business Outlook

Pros

Insurrance, paid time off work from home

Cons

Every single manager has their own way. Is a hit or miss. Get reprimanded for something another nanager adviced how to do. Back to back calls. Managers have their favorites. Always scheduled to work weekends. No matter what. Write ups for everything.

Viewing 487 - 489 of 2,557 Reviews

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Jobs at Synchrony

Executive Administrative Assistant

AVP, Enterprise Strategy

VP, Portfolio Credit Manager

Synchrony

Synchrony reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Needs serious intervention by the core management from U.S. before it’s too late

customer service

No life balance

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Jobs at Synchrony