Is Synchrony a good company to work for?

Synchrony has an overall rating of 4.1 out of 5, based on over 2,861 reviews left anonymously by employees. This rating has been stable over the past 12 months. 79% of employees would recommend working at Synchrony to a friend and 76% have a positive outlook for the business. The best reviews about Synchrony have been left by employees working as Business Leadership Program (BLP) , Client Service Representative and Business Leadership Program .

Does Synchrony pay their employees well?

According to anonymously submitted Glassdoor reviews, Synchrony employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Synchrony. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Synchrony?

79% of Synchrony employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Synchrony 4.2 out of 5 for work life balance, 4.2 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Synchrony?

Customer Service Representative (315) , Customer Service Representative (CSR) (89) , Senior Analyst (58) , Collections Representative (56) , Manager (52) , Senior Customer Service Representative (45) , Analyst (40) , Collections Specialist (32) , Vice President (31) , Fraud Specialist (29) , Assistant Vice President (26) , Bilingual Customer Service Representative (26) , Senior Representative (25) , Intern (24) , Software Engineer (22)

What are the pros of working at Synchrony according to real employee reviews?

"Also great benefits and 401k" ((in 343 reviews)); "Very flexible and good work life balance" ((in 185 reviews)); "Pay was good plus shift Remote" ((in 118 reviews)); "The management is great." ((in 101 reviews)); "Great people and very helpful" ((in 96 reviews))

What are the cons of working at Synchrony according to real employee reviews?

"Managers do not take feedback seriously unless it's good feedback." ((in 45 reviews)); "They show alot of favoritism." ((in 19 reviews)); "Remain with Less Compensation if we stay for long time.." ((in 19 reviews)); "Sometimes there is politics involved." ((in 10 reviews)); "The project managers on this team are highly proficient, professional, and a real asset to the team." ((in 3 reviews))

What are employees saying about Synchrony layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Synchrony layoffs and their outlook for job security at Synchrony in 2026.

What are the top reviewed Synchrony locations?

Stamford , Charlotte , Phoenix , Kettering , Altamonte Springs , Chicago , Canton , Alpharetta , Merriam , Atlanta , Champaign , New York , Dayton , Orlando , Cincinnati , Rapid City , Frisco , Kansas City , Guaynabo , San Juan , Costa Mesa , Overland Park , Longwood , Dallas , West Chester , Bridgewater , Saint Paul , Kansas City , Salt Lake City , Bentonville

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Synchrony

Synchrony reviews

4.1

79% would recommend to a friend

(2,562 total reviews)

Brian Doubles

90% approve of CEO

76% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Culture & values

4.2

Work/Life balance

4.0

Compensation and benefits

3.8

Senior management

3.7

Career opportunities

Synchrony has an employee rating of 4.1 out of 5 stars, based on 2,562 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Synchrony employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

4.0

Oct 18, 2023

Salary & Benefits

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Salary and benefits are competitive

Cons

None none none none none

2.0

Oct 18, 2023

Limited Opportunities to Grow

Assistant vice president

Recommend

CEO approval

Business Outlook

Pros

Hybrid or remote work model

Cons

There's very little opportunity to grow or get promoted if you come from the outside. There's a severe bias for promotions towards people who were participants in the Business Leadership Program. No opportunities if you didn't do that program 10+ years ago. Hiring managers within the company have already decided who they're choosing for a position before it's even posted. The CEO announced that next year there will no backfills or new positions in the company which is shocking considering the few opportunities that existed in 2023. Don't believe HR's lies about career growth: You will be stuck at the level you enter the company at forever.

4.0

Oct 18, 2023

Na

Fraud specialist

Recommend

CEO approval

Business Outlook

Pros

Culture management corporation cordniation friendly

Cons

Na na na na na

Viewing 637 - 639 of 2,562 Reviews

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Jobs at Synchrony

VP, Healthcare Specialties

VP, Payment Networks Strategy

VP, Insights & Data Governance

Executive Administrative Assistant

VP, External Communications