Is Synchrony a good company to work for?

Synchrony has an overall rating of 4.1 out of 5, based on over 2,861 reviews left anonymously by employees. This rating has been stable over the past 12 months. 79% of employees would recommend working at Synchrony to a friend and 76% have a positive outlook for the business. The best reviews about Synchrony have been left by employees working as Business Leadership Program (BLP) , Client Service Representative and Business Leadership Program .

Does Synchrony pay their employees well?

According to anonymously submitted Glassdoor reviews, Synchrony employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Synchrony. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Synchrony?

79% of Synchrony employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Synchrony 4.2 out of 5 for work life balance, 4.2 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Synchrony?

Customer Service Representative (315) , Customer Service Representative (CSR) (89) , Senior Analyst (58) , Collections Representative (56) , Manager (52) , Senior Customer Service Representative (45) , Analyst (40) , Collections Specialist (32) , Vice President (31) , Fraud Specialist (29) , Assistant Vice President (26) , Bilingual Customer Service Representative (26) , Senior Representative (25) , Intern (24) , Software Engineer (22)

What are the pros of working at Synchrony according to real employee reviews?

"Also great benefits and 401k" ((in 347 reviews)); "Very flexible and good work life balance" ((in 195 reviews)); "Great pay and seems like the company really cares" ((in 119 reviews)); "Great people and very helpful" ((in 102 reviews)); "Management is great in terms of giving proper training time to time." ((in 91 reviews))

What are the cons of working at Synchrony according to real employee reviews?

"Managers do not take feedback seriously unless it's good feedback." ((in 43 reviews)); "Low compensation compared to other similar industries." ((in 19 reviews)); "They show alot of favoritism." ((in 18 reviews)); "Bad politics inside the office." ((in 9 reviews)); "Management is HORRIBLE, Favorites are played, They only come at you with bad news never positive, Witch hunting occurs often, You are verbal punching bags with their ignorant customers they give credit to." ((in 8 reviews))

What are employees saying about Synchrony layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Synchrony layoffs and their outlook for job security at Synchrony in 2026.

What are the top reviewed Synchrony locations?

Stamford , Charlotte , Phoenix , Kettering , Altamonte Springs , Chicago , Canton , Alpharetta , Merriam , Atlanta , Champaign , New York , Dayton , Orlando , Cincinnati , Rapid City , Frisco , Kansas City , Guaynabo , San Juan , Costa Mesa , Overland Park , Longwood , Dallas , West Chester , Bridgewater , Saint Paul , Kansas City , Salt Lake City , Bentonville

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Synchrony

Synchrony reviews

4.1

79% would recommend to a friend

(2,562 total reviews)

Brian Doubles

90% approve of CEO

76% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Culture & values

4.2

Work/Life balance

4.0

Compensation and benefits

3.8

Senior management

3.7

Career opportunities

Synchrony has an employee rating of 4.1 out of 5 stars, based on 2,562 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Synchrony employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

1.0

Oct 5, 2023

Recruiting Hell

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There aren't any apart from wages being offered.

Cons

You know a company is terrible when they use essentially horoscopes to select candidates, If applying be prepared to go through the Pymetrics hoops and do silly games that take-up candidates time (25+ minutes) and there is no scientific evidence to prove they even work; Furthermore the company immediately makes a decision based on the results of the games and in my case an immediate rejection and they disallow you from reapplying again until 1-year. What gets me is that if you're going to rely on Pymetrics to determine the hireability of a candidate, Then why waste our time having us submit resumes and fill-out applications? The company is an entire waste of time

5.0

Oct 5, 2023

Amazing culture

Finance manager

Recommend

CEO approval

Business Outlook

Pros

Leadership cares about employees well-being and prioritizes creating a work environment that supports individual needs. Results in an employee base that is high performing and motivated to help company succeed.

Cons

Hybrid work environment is great for flexibility but if you want to work in an office space where everyone is present and collaborating in person, that happens infrequently.

5.0

Oct 4, 2023

Best

Information security analyst

Recommend

CEO approval

Business Outlook

Pros

salary benefits PPB AIP Insurance

Cons

There are no cons for syf.

Viewing 652 - 654 of 2,562 Reviews

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Jobs at Synchrony

AVP, AML Governance Manager

AVP, Acquisition Fraud Strategy and Model Monitoring

AVP, Field Sales Manager - OnePay Bentonville/Memphis

VP, Global Corporate Responsibility

VP, Enterprise Capacity Planning & Forecasting