Synchrony Customer Service Representative CSR reviews

3.5

37% would recommend to a friend

(82 total reviews)
avatar

Brian Doubles

87% approve of CEO

25% positive business outlook

Customer Service Representative (CSR) employees have rated Synchrony with 3.5 out of 5 stars, based on 82 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Synchrony is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Financial Services industry (3.7 stars).

Reviews by job title

82 reviews
1.0
Jan 21, 2021
Recommend
CEO approval
Business Outlook

Pros

From recruitment process until training, not organized. Poor training process especially if you get hired while work from home

Cons

None. Low salary offer, awful day offs since its split RD and slow equipments. You are not able to take in calls without the company issued laptop acting up

3.0
Feb 26, 2018
Recommend
CEO approval
Business Outlook

Pros

Benefits start day one, causal dress code, weekly pay, chance to work from home, free parking, diversity groups and activities

Cons

Low starting pay, yearly schedule bids, changing managers often, small raises, management doesn't follow up with employees, overload with clients, no additional pay, the workload isn't divided equally

Viewing 67 - 69 of 82 Reviews

Glassdoor has 2,863 Synchrony reviews submitted anonymously by Synchrony employees. Read employee reviews and ratings on Glassdoor to decide if Synchrony is right for you.