Synchrony Customer Service Representative CSR reviews

3.5

37% would recommend to a friend

(82 total reviews)
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Brian Doubles

87% approve of CEO

25% positive business outlook

Customer Service Representative (CSR) employees have rated Synchrony with 3.5 out of 5 stars, based on 82 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Synchrony is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Financial Services industry (3.7 stars).

Reviews by job title

82 reviews
2.0
Sep 30, 2015
Recommend
CEO approval
Business Outlook

Pros

Great benefits that start on day one, most of the people that work there are fairly nice

Cons

It's a call center so you sit at your cubicle for 8 hours at a time 2 15 minute breaks and a 30 minute lunch, set schedule weekly, you don't get 2 days off in a row they are random days of the week whatever available, when you get hired on, on busy days you could vary easily get call after call after call, dealing with the exact same problem

2.0
Sep 26, 2015
Recommend
CEO approval
Business Outlook

Pros

The new site is beautiful. There is a fitness center onsite. I Loved My Team!

Cons

It is stressful being a Customer Service Representative! Everything is rated by a metric system! The company is NOT understanding about sickness in your family! Vacation time is earn as you go. If you schedule a vacation, and it is approved, you won't be paid until you have earned that amount of time. I took a 5 day vacation and was paid for 1 day!

3.0
Aug 24, 2015
Recommend
CEO approval
Business Outlook

Pros

Could work at home, All equipment we needed but computer and a quality headset were supplied by the company.

Cons

Picked hours at the time offer was made and it was VERY hard to change them, nearly impossible!

Viewing 79 - 81 of 82 Reviews

Glassdoor has 2,863 Synchrony reviews submitted anonymously by Synchrony employees. Read employee reviews and ratings on Glassdoor to decide if Synchrony is right for you.