Synchrony reviews

Computer systems are terrible for doing your job! The system freezes and lags between calls. Back-to-back calls, hiring freeze. Unrealistic metrics and goals to meet. Too many procedures to learn and know to help customers. You are doing like 4 - 5 people's jobs being a front-line agent. Also, the customers are unhinged, and you cannot hang up on them right away after they curse you out. You have to give them two warnings. Be ready to be stressed and mentally drained. Also, only offering two-minute breaks between calls when busy is laughable. That is not enough time for a breather between back-to-back calls.

The company has extremely aggressive goals, which may be expected for a lender, but it does not value the employees actually doing the work. Leadership pushes constant messaging about tripling business, yet the Specialists who support newly enrolled and existing offices receive little to no meaningful recognition or compensation for that growth. The only incentive offered is a $50 gift card, which employees must compete for against their entire team. Advancement opportunities are also misleading—employees must interview for a role and, if selected, “test” the position for three months with no guarantee of actually receiving the job. Overall, expectations are high, rewards are minimal, and employee contributions feel undervalued