Synoptek reviews

Too many "not my job" employees. Executive Management is not acting on what the employees are identifying as problems.

I've read all these reviews on GlassDoor and believe all of them to be accurate. Every single one of them. Re-read them, the 1 year mark is about where it goes downhill because the experience a tech/engineer receives starts level off and the stress of the environment takes hold. Some teams are full of nepotism and will bad mouth you to every person in an office (IE Boise). Policies are subjective depending on which team you work on, which clients you support, and which senior management team member you know. If you need help learning, you better know the right people. Too many teams look out for their own and truly don't care about assisting another team. "Throw it over the fence" or "It's not my team so I don't have to pick up the P2". Those teams who do help are not rewarded or even commended. Too many mergers/acquisitions, too many tool sets, and not enough trained staff to support the various clients. "24x7" service desk is a lie. They barely staff a night and weekend shift, just enough to do nothing but sleep and let the day shifts fight fires all week. Synoptek does not care about it's people. They say they care about their clients but they care only when they are in trouble. Then, that care will only be just enough to get the client back up, not enough to actually solve any problems. It creates a horrible place to be, it creates miserable employees, and it burns you out.