T-Mobile Mobile Associate/Mobile Expert reviews

3.7

67% would recommend to a friend

(3,239 total reviews)
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Srini Gopalan

39% approve of CEO

49% positive business outlook

Mobile Associate/Mobile Expert employees have rated T-Mobile with 3.7 out of 5 stars, based on 3,239 company reviews on Glassdoor. This indicates that most Mobile Associate/Mobile Expert professionals have a good working experience there. T-Mobile is rated in line with the average (within 1 standard deviation) by Mobile Associate/Mobile Expert professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

3K reviews
3.0
Jul 18, 2026
Recommend
CEO approval
Business Outlook

Pros

phone bill discount and benefits

Cons

Culture has changed, and Tlife app has taken over. When I first started, I used to make $2.5 to $3.5k in commission. In the past two years, it’s been consistently under $2k, and sometimes even $1k. They make us push everyone to use the app, which means less traffic in stores and, consequently, less sales. Now, they push us to sell credit cards, which feels unethical. Recently, I received a PIP for underperforming in Visa sales. retail comes with working weekends and not a constant schedule

4.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company , looks after their own.

Cons

But big disclaimer, this is highly dependent on your store manager and the team you work with. This will either MAKE or BREAK your experience with T Mobile. Scheduling is not consistent, it varies a lot . Even If your part time , you still won’t be able to have set off days unless your in school

3.0
Jul 15, 2026

Good job, not a career

Recommend
CEO approval
Business Outlook

Pros

Pto, work life balance, simple

Cons

Upper management, commission structure changes, fluctuation focus week to week

Viewing 1 - 3 of 3,239 Reviews

Glassdoor has 24,595 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.