Is T-Mobile a good company to work for?

T-Mobile has an overall rating of 3.6 out of 5, based on over 24,581 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 62% of employees would recommend working at T-Mobile to a friend and 52% have a positive outlook for the business. The best reviews about T-Mobile have been left by employees working as Senior Administrative Assistant , Devops Engineer and Internship .

Does T-Mobile pay their employees well?

According to anonymously submitted Glassdoor reviews, T-Mobile employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at T-Mobile. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at T-Mobile?

62% of T-Mobile employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated T-Mobile 3.4 out of 5 for work life balance, 3.5 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at T-Mobile?

Mobile Expert (3047) , Sales Associate (1267) , Retail Sales Associate (1130) , Sales Representative (755) , Customer Service Representative (700) , Retail Store Manager (672) , Retail Associate Manager (547) , Account Executive (378) , Manager (314) , Store Manager (298) , Retail Sales Representative (270) , Sales (207) , Software Engineer (195) , Assistant Manager (165) , Account Expert (157)

What are the pros of working at T-Mobile according to real employee reviews?

"Mobile benefits are great and I could imagine someone working at HQ is very happy with life because of them." ((in 3459 reviews)); "Good pay working part time when at the right store with the right traffic and are good at sales." ((in 2167 reviews)); "This is a company with a great culture and a set of policies that are very positive for employees." ((in 957 reviews)); "So many great people that work here Positive results in the past few years have created good momentum" ((in 799 reviews)); "commission based is good and bad. it depends on traffic of store and promotions" ((in 663 reviews))

What are the cons of working at T-Mobile according to real employee reviews?

"Poor Management Unprofessional You might get unlucky and get a manager that doesn't know what he is doing and the employees suffer" ((in 946 reviews)); "Bad manager who has no idea what is going on a day to day basis?" ((in 533 reviews)); "Executive Management and Senior Leadership is lacking direction and does not back you up or provide any constructive coaching." ((in 393 reviews)); "They expected workers to work long hours and meet quotas while receiving no help from management." ((in 340 reviews)); "Many reorgs and layoffs over the past 2 years" ((in 220 reviews))

What are employees saying about T-Mobile layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about T-Mobile layoffs and their outlook for job security at T-Mobile in 2026.

What are the top reviewed T-Mobile locations?

Bellevue , Atlanta , New York , Overland Park , Seattle , Houston , Frisco , Los Angeles , Chicago , Dallas , Tampa , Miami , Nashville , Colorado Springs , Albuquerque , Philadelphia , Orlando , Richmond , Denver , Chattanooga , Las Vegas , Springfield , Augusta , Salem , Austin , Wichita , Birmingham , San Diego , Meridian , Brooklyn

T-Mobile reviews

3.6

62% would recommend to a friend

(23,198 total reviews)

Srini Gopalan

50% approve of CEO

52% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (23,198 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,198 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

23K reviews

5.0

Oct 7, 2011

High focus given to core values

Senior business process analyst

Recommend

CEO approval

Business Outlook

Pros

The core values are built into the infrastructure of the organization. It is a great place to learn and grow. They believe if you are performing at a certain level, they will pay you at that level regardless of what you were hired in at. Performance pays!

Cons

The merger is impacting the loss of talent. There is a lot of anxiety at the moment. It's not about personal performance in a merger, it's just job security.

2.0

Oct 7, 2011

Used to Be Great - Rapidly Heading Downhill

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

The benefits package is top notch. At the time of writing this review, health coverage is excellent and extremely affordable for both PT and FT associates, educational assistance is provided for those going to school with courses that relate to the job, PTO accrues quickly, as well as a great phone and plan discount.

Cons

Important company and product changes are hardly communicated in a timely fashion - I usually find out about it via "leaked" internet boards like TmoNews! It's hard to provide strong customer service, when our customers know more about company info than we do! In comparison to the other three nationwide carriers, our compensation, both hourly and commission, is pitiful. The company changes focuses all the time, on a whim, and what was important to sell or focus on two weeks ago is no longer important and suddenly they want you to be master of this other arbitrary metric. There is a lot of favoritism in who gets promoted and often outright unfairness on who suddenly will get terminated. If you have great numbers, you're rarely recognized for it. If you have one bad month after several great months, suddenly you're treated like dirt and your job is being threatened. Lately, the pattern feels like T-Mobile wants to get rid of all their longtime people in order to pull in some new (cheaper?) talent.

4.0

Oct 5, 2011

Working at t-mobile was flexible and always time consuming to keep up with the constant upgrade of technology

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Commission plus base pay was excellent

Cons

Poor store management but the overall district management was awesome

Viewing 22546 - 22548 of 23,198 Reviews

Jobs at T-Mobile

Mobile Associate, Retail Sales

Mobile Associate - Retail Sales

Metro by T-Mobile sales representatives and store Managers

Retail Sales Representative / $19 All-In Average

Mobile Associate - Retail Sales

T-Mobile

T-Mobile reviews

Company ratings over time

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High focus given to core values

Used to Be Great - Rapidly Heading Downhill

Working at t-mobile was flexible and always time consuming to keep up with the constant upgrade of technology

Jobs at T-Mobile

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