T-Mobile reviews

3.6

62% would recommend to a friend

(23,195 total reviews)
avatar

Srini Gopalan

50% approve of CEO

52% positive business outlook

T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,195 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

23K reviews
3.0
Aug 24, 2011

Working with T-Mobile is a pleasure.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

T-Mobile has very good work culture. it has very good work and life balance. Gave opportunity to work on ANDROID.

Cons

to my observation, there are very few opportunities to grow at work place and the work is not very challenging.

2.0
Aug 24, 2011
Recommend
CEO approval
Business Outlook

Pros

Great pay, great benefits, good people to work with, good incentive bonuses.

Cons

No one is ever really fully informed when it comes to policy changes. Reps are now sales based and offers must be made on every call. Not fair to customers, nor do the like the change. Morale of call center gone down since merger in the works. No sick days. You do accrue vacation time, but just b/c you request a day doesn't mean it will be approved. Stressful due to all the changes. Used to be awesome. Company doesn't seem to think things through. They spent major money on a three day sales training and less than a week later turned our center into a renewal queue. Very unorganized.

5.0
Aug 23, 2011
Recommend
CEO approval
Business Outlook

Pros

The benefits are great and they are always offering other incentives throughout the year. There are many opportunities to win phones, gift cards, etc. And if you stay with the company and show initiative, you can easily move up. Employee cell phone plan is cheap!

Cons

The customers can be crazy. I feel like the employee phone discount is insulting because they give free phones to their customers but not their employees... not even one. Standing all day.

Viewing 22576 - 22578 of 23,195 Reviews

Glassdoor has 24,577 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.