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      T-Mobile

      Engaged Employer

      T-Mobile reviews

      3.6

      62% would recommend to a friend

      (23,184 total reviews)
      avatar

      Srini Gopalan

      50% approve of CEO

      52% positive business outlook

      Ratings by demographic groups

      T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,184 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      23K reviews
      3.0
      Dec 30, 2010

      Great

      Senior systems engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company to work for , coming up with great new ideas. going in right direction need to do the work

      Cons

      need to update them with new techonlogies , keep up with new trends. They are behind new stuff and they are on

      3.0
      Dec 30, 2010

      Not all bad

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The Phone discount used to be great. Health ins was above average Pay is good compared with industry norm Time off was easy to obtain

      Cons

      Poor communication, redundancy of projects, ridiculous timelines, project managers that can't project manage. Phone Engineering side of the house unwilling to listen to other ideas

      1.0
      Dec 29, 2010

      Working at T-Mobile, finally forced me out of the wireless industry.

      Retail store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Unfortunately, there is not much I can think of for a Pro. My peer team was helpful when I needed support. Mainly, because they had gone through being a new leader at T-Mobile and they knew first hand how taxing that experience is.

      Cons

      Poor training, actually there was no real training for leaders. Their network was constantly having outages. It was my responsibility to report the outages, where is Engineering/Network Ops and why are they not doing this? Calling into Customer Service is very discouraging for associates (which rely on CS for everything) and for our customers. One call into Customer Service will get your problem solved. The other call into Customer Service for the same problem, and you will get told that they can not help you. I had my own associates coaching to pass our customers off and not take care of their problems. That did not mesh with my ethics and values as it relates to customer service.

      Viewing 22747 - 22749 of 23,184 Reviews
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      ReviewsT-Mobile reviews

      Glassdoor has 24,565 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.