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      T-Mobile

      Engaged Employer

      T-Mobile reviews

      3.6

      62% would recommend to a friend

      (23,176 total reviews)
      avatar

      Srini Gopalan

      50% approve of CEO

      52% positive business outlook

      Ratings by demographic groups

      T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,176 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      23K reviews
      5.0
      Jul 16, 2010

      Tmobile Review

      Retail sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      -fun place -great phone discount -fun team meetings -great perks -meet alot of nice people within the company - a great place to grow

      Cons

      it's retail so you have to work weekends and the stores can be dead sometimes. customers dont pay their bill and are mad at you like you did it

      2.0
      Jul 15, 2010

      Good company, formerly great company, and in the future? unclear.

      Customer service representative iii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits, pay is average/above average for the type of work. Paid training is provided. Self directed development, lots of room for advancement (unfortunately because of turnover). Company has high standards for customer service. They have a pay for performance program, increasing your earning potential. Good employee phone plan. Whenever higher ups learn of bad management practices, there is usually swift action to correct it.

      Cons

      There is a lot of tension between management and the workforce right now. Goals for performance metrics are not individually set and are often extremely ambitious, resulting in more than 35 - 40 % of employees not being able to meet the goal. The goals for monthly cash incentives are often unreachable and are not modified for special circumstances (issues and problems with new devices and network issues that raise call handle time or decrease customer ratings) . The management seems to operate that if one person out of 50 meets the goal, the other 49 need to be accountable as to why they did not meet the goal, not that the goal was poorly set.

      Viewing 22837 - 22839 of 23,176 Reviews
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      ReviewsT-Mobile reviews

      Glassdoor has 24,556 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.