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      T-Mobile

      Engaged Employer

      T-Mobile reviews

      3.6

      62% would recommend to a friend

      (23,166 total reviews)
      avatar

      Srini Gopalan

      50% approve of CEO

      51% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.9

      Compensation and benefits

      3.5

      Culture & values

      3.4

      Work/Life balance

      3.3

      Career opportunities

      3.0

      Senior management

      T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,166 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      23K reviews
      3.0
      Dec 31, 2009

      T-Mobile

      Network engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's nice to be employed during recession.

      Cons

      Compare to other companies where I worked before questionable professionals are around. I think this is because T-Mobile hiring targeting to pay below market range.

      4.0
      Dec 31, 2009

      T-Mobile means well, but needs some traction in order to compete

      Customer service representative, call center
      Recommend
      CEO approval
      Business Outlook

      Pros

      I agree with reviews of T-Mobile as being diverse and relaxed in terms of the call center work atmosphere. I also find that a positive attitude will be reflected in the day to day work operations. I don't find it difficult to stay abreast of new developments in policy and procedure in the sense that if you are quick on the uptake and have an accurate concept of the pace of progress you should be able to keep up. The benefits cannot be beat, not to mention the benefit of a steady paycheck nowadays. The pay is competitive, although not necessarily reflective of the skill/intelligence level or even the dependability of the employee.

      Cons

      Sadly, one of the downsides of my position is the attitude of the customers towards customer service representatives, and the naivety with which they handle their accounts and affairs. The other major challenge is the "loyalty at all costs" mentality that the middle management visits upon the front line employees. I doubt if this is a condition that is any different from any other major wireless/retail corporation, but it can make you feel like they are dangling your job in front of you like a pork chop and you have no alternative but to throw your personal life/family commitments/mental or physical health under the bus in order to keep your job and (potentially) receive all of the benefits that they promise.

      5.0
      Dec 29, 2009

      The job is what you make it.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay can be fantastic... IF you are able to excel. I know I have had an incredible year. Thanks to T-Mobile my family has been able to thrive and grow during this recession. We are buying a house!! Everyone from the senior management to fellow reps gives positive feedback and advice whenever needed.

      Cons

      The job is rough... but that's call center work for you. It's the nature of the beast. Knowing that it is allowing me to pay for my education AND a new home helps me weather the harder calls.

      Viewing 22945 - 22947 of 23,166 Reviews
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      ReviewsT-Mobile reviews

      Glassdoor has 24,545 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.