Pros
Excellent benefits. Plenty of PTO (you just never are given an opportunity to use it). Pay is fair but lags behind competitors and annual raises have been ended. There are still some great people working for the T-Mobile but they seem to be disappearing. Not a horrible place to work but it was once much, much, better.
Cons
I have been employed at T-Mobile for almost six years. The company has consistently made business decisions that make no sense. Upper management seems to be extremely out of touch with the customers they are attempting to keep. Career opportunities depend on who you can become friends with. Supervisors are often incompetent and have have no idea what is actually going on at store level. Very little recognition. Very little respect or feedback. Best place to work is a top goal every year but it is a joke. They even canceled the annual employee satisfaction surveys. This was once a great place to work but it now is going in a very bad direction.