T-Mobile reviews

Opportunity for advancements aren't great especially for folks that chose not to relocate. There are times I'm skeptical about what I'm told versus what is really happening behind the scenes. I wouldn't say that I don't trust management but I have to say that I'm cautious not to take everything on face value.

Sadly, one of the downsides of my position is the attitude of the customers towards customer service representatives, and the naivety with which they handle their accounts and affairs. The other major challenge is the "loyalty at all costs" mentality that the middle management visits upon the front line employees. I doubt if this is a condition that is any different from any other major wireless/retail corporation, but it can make you feel like they are dangling your job in front of you like a pork chop and you have no alternative but to throw your personal life/family commitments/mental or physical health under the bus in order to keep your job and (potentially) receive all of the benefits that they promise.