Its a call center, never forget that. Regardless of the department or your position title including management. If volumes are projected to be high, you have to work overtime and no it is not optional. The company expects you to accommodate every one of their requests to be flexible, but don't even try to ask for the company to be flexible because its nothing short of a waste of breath.
The company tries to fluff up how different departments operate but when it comes down to it, it is a service based company. Management is good for the most part, but its all one big game of perception. You may do next to nothing but if the higher-ups like you or think youre trying hard to improve they eat it up. It's a big game of who can get to Raymond James next in the sales and upper level Retirement sales departments and if you're not trying to get to Raymond James, you're probably sitting for the CFA/CFP or are going to grad school at night.
Scheduling is a nightmare and they have a program that micro-manages associates up the minute. It tells you where you are suppose to be and reminds you 10 minutes before. If youre not where you're suppose to for more than 5 minutes, you get yelled at.
I've never worked in a more depressing work atmosphere. No one is looking forward to doing their job, and this depressed vibe has spread across the site.
The current manner in which employees are rates and bonuses determined is nothing short of a popularity contest.
