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TBC

Engaged Employer

TBC Account Support Associate reviews

2.4

23% would recommend to a friend

(10 total reviews)

Don Byrd

24% approve of CEO

Ratings by category

4.0

Work/Life balance

2.8

Compensation and benefits

2.2

Career opportunities

2.0

Culture & values

2.0

Diversity & inclusion

1.9

Senior management

Ratings by demographic groups

Reviews by job title

10 reviews
3.0
Mar 3, 2021

Good Company

Customer service representative
Recommend
CEO approval
Business Outlook

Pros

Pay was decent and benefits were good

Cons

Manager has their favorites and not everyone felt included

avatar
TBC Response
5y
We appreciate your feedback and thank you for the points raised. Any insight from our Associates, be they current or former, is of great value as it allows us to identify opportunities and eliminate issues. Reviews such as yours guide our decisions going forward and keep us on the right track to achieving our goals.
1.0
Jan 18, 2021

There should be a better system

Account support associate
Recommend
CEO approval
Business Outlook

Pros

There are plenty of benefits for the full time employee

Cons

Working this job should be mentally strong and healthy. Each day is a meeting of different customers with complaints, issues, and the need to have bill adjustments which usually becomes a hostile transaction in the end

avatar
TBC Response
5y
Thank you for sharing your past experience as a team member. We maintain high benchmarks of quality and regret that we did not live up to our standards in your case. Being a global leader in the replacement tire and automotive service industry is a challenging endeavor, and our organization is a work in progress. Therefore, we welcome constructive criticism and will do our best to address any issues brought to our attention.
5.0
Nov 11, 2020

A Fantastic company to work with!

Customer service representative
Recommend
CEO approval
Business Outlook

Pros

TBC is a great company with a lot of benefits -Fair Management - Positive work environment -Smart and dedicated people - Flexible schedule -Growth opportunities

Cons

None. Just that you must know multi-tasking.

avatar
TBC Response
5y
Thank you so much for sharing information about your positive experience. Your feedback confirms that we are delivering on our goal to nurture a work environment where every team member feels motivated and appreciated. Insight from our Associates is invaluable as we strive to fulfill our vision to be the trusted and recognized leader in the replacement tire and automotive service industry.
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