-this is not necessarily a con, but you get out of it what you put into it. Sometimes that means working multiple 60+ hours weeks consecutively. -metrics are everything. Sink or swim. -even when you off work, you’re never really “off work”. If you want to be even slightly successful in this role, you will need to be available 24/7 or you WILL risk things falling apart. -not a job for those that are easily deterred/discouraged. Resiliency, motivation, multitasking, responsiveness, ability to work in obscurity, compassionate yet vicious, attention to detail, and the ability to work in a ridiculously fast paced environment are all MUST HAVE qualifications for this role if you want to succeed. -surrounded by competition, both internally and externally. Essentially, in this role you’re in a race against thousands of people, and most of the time they have a head start. -if you don’t already have a background in IT, you will mostly need to learn about/research it on your own time. -there’s and infinite amount of uncontrollable variables that can instantly derail all the work you’ve done for a day, or even for an entire quarter (potentially longer). 10000000+ ways to fail, but only 1 one way to succeed…. And it’s not the easy way and it’s changes practically every week. So figure it out and adapt.