TP Customer Service Representative In API reviews

3.5

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(7 total reviews)

Jorge Amar

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Reviews by job title

7 reviews
1.0
Mar 7, 2018
Recommend
CEO approval
Business Outlook

Pros

Starting pay for auto insurance CSR's above average: $15/hr. Bonuses can be made, but it's hard--one bad customer feedback on the last day of the month will kill your bonus. OT is offered occasionally. $0.25/hr raise after 3 months, $0.50 raise after a year, but it takes payroll a couple months to make change, and forget getting the back pay retro to when raise given.

Cons

Have to work a full year before any PTO given and then it is next to impossible to get the time off you request. Seems like scheduling, which isn't even in USA, automatically rejects all requests and you can't repeat request for same days. Supervisor can override this, but depending on the supervisor, they may not do it for you. Screwy system of how they pay time and half for holidays--I'm still not sure I'm actually getting time and a half for those days. Open all major holidays, even Christmas. Company says they appreciate us in their communications system, but it sure doesn't feel like it. Worst morale of anywhere I've ever worked. Looking for new job now. DOES offer health insurance, but it's expensive.

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TP Response
7y
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