TSP Associate Storage Engineer reviews

2.8

10% would recommend to a friend

(7 total reviews)
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Frank Gonzalez

27% approve of CEO

10% positive business outlook

Reviews by job title

7 reviews
5.0
Mar 13, 2018
Recommend
CEO approval
Business Outlook

Pros

All if not most of the workers I have met so far are very friendly and positive. When a question is brought up, a co-worker will take the time to answer it if not find someone that will. That does not happen a lot in most companies, from what I experienced.

Cons

So far I cannot think of anything negative yet.

1.0
Sep 12, 2016
Recommend
CEO approval
Business Outlook

Pros

Its a field service company so everyone is spread out but that doesn't stop them from helping each other out. If you have a problem in the field you can email the whole company and most likely get an answer pretty quickly from around the country. No office to report to so your working from home until you get a call. They pay a penny above the national mileage rate for all the miles you have to drive (.55 cents)

Cons

pay is horrible. Barely paying a living wage for positions they want you to be on call for 24/7. Which is fine for young employees but people trying to support a family isn't easy. Is doing everything it can to make sure it doesn't have to pay overtime. Most companies the work week is Monday thru Friday with Saturday and Sunday counting towards that week if you have to work those days. Not this Company your work week is Saturday thru Friday with the old week ending at 5 pm Friday and the new week starting at 5:30 Friday so if you get called in to a job after hours on Friday it isn't considered time towards the week ending its time towards a new fresh week. Also told at hiring that even if you dont get a call your still going to get paid 8 hours a day because you are sitting around waiting for a call and doing Web Based Training. But say you end the week with 47 hours and 7 of those where spent at home doing web based training and 40 hours of work in the field your managers will tell you that you have to get rid of that 7 hours because you weren't really working that day. Or if they give you a day off like 4th of July or Labor day or Memorial day they will pay you for 8 hours on that day as holiday pay. But if you go over 40 hours the rest of that week they will make you get rid of those 8 holiday hours. All this penny pinching when the last few calls and company emails are about how much they are expanding and all the new contracts they are getting etc etc then 2 days later have the area managers send out emails about how they are cracking down on anyone getting OT. So we are growing as a company making more money and handling more calls yet they can't spend any of that money on you it has to be spent promoting their children and brothers not the people in the trenches doing the work and handling 20+ service calls a week driving 100 miles a day. Also I know its not standard for companies to cover a workers lunch but in the IT field service industry if you spend 12+ hours on a job site working they will usually cover your slice of pizza. Not this company because if your within 150 miles of your home no matter how long you have been at a job they say get your own damn slice of pizza. Also the company has a habit of dispatching calls for say LA to someone who lives in Iowa and instead of the person in Iowa being able to call someone and say "hey there was a mistake fix this" its now their job to find out who is Working in LA that handles this level of work and dispatch it themselves. And if you ask a manger in the area to help they will as long as they aren't busy playing golf at 2pm on a Tuesday. Health Benefits suck was better off on obamacare

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TSP Response
9y
Thank you for taking the time to give us so much feedback. It looks like you are a current employee so I would strongly urge you to bring these concerns to your management team if you haven't already. If you did, and did not receive a satisfactory response, please speak with our talent management team to help mediate. I also think it’s worth mentioning that TSP doesn't force anyone to come work for us. We might never meet your ideals and expectations of a great company, and if TSP is not for you, that's OK. For your feedback regarding the workweek change - we did that a few years back to align with the workweek of our largest customer, a Fortune 500 company. This was done because of a direct request from our employees saying it would be more efficient to have the work weeks line-up. Our official workweek as stated in the handbook begins Saturday at 12:00am and ends Friday at 11:59pm. With respect to overtime hours and compensation, if a field manager is telling you to alter your timesheet, you absolutely need to let talent management know as that is not acceptable and against company policy. Regarding the holiday hours, we follow federal and state-specific labor standards. For most employees this means OT paid once 40 hours of 'physically worked time' are achieved. As stated in the handbook, holiday hours are 'not considered hours physically worked for OT calculation purposes.' It's certainly discouraging to see your rankings and response of our company; however, it absolutely gives us some things to work on. Thank you again for the feedback.
4.0
Mar 28, 2016
Recommend
CEO approval
Business Outlook

Pros

Financially healthy company, job security, management that cares about employees. I find it disconcerting that there are some really negative reviews. I've been here long enough to know that many of the complaints are patently false. This company's leadership cares about their employees.

Cons

Lower than average pay. I know an annual market pay review is done, but I don't believe it reaches everyone. A lot of people seem to fall through the gaps when it comes to compensation, and management seems to do little to correct it.

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TSP Response
10y
You've certainly seen some change in TSP since you've been with us for more than 3 years. We really appreciate you taking the time to write a review and certainly for your dedicated years of service. You bring up a known-entity and seemingly reoccurring theme regarding pay. Thank you for acknowledging that we do a market review annually; however, you are absolutely right, simply doing a market review isn't the end-all-be-all. The problem with market data is matching up that third-party market data to our positions and job titles. People can and do fall through the gaps and we need to get better at this. The economy and job market has changed considerably since the great recession and employees hired during that down-time probably were hired on at a much lower rate. That's no excuse to make sure we are rewarding our employees both financially and otherwise. Thank you again for your years of service and taking the time to write a review and let us know your pros, cons, and advice to management. Please also don't be afraid to bring up your pay with your leadership team. They are your first line and should be made aware if this is a personal concern for you. If they don't listen and can't help, please reach out to one of our dedicated talent management representatives.
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