Is TTEC a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at TTEC have rated their employer with 3.2 out of 5 stars in 3,061 Glassdoor reviews. This is a lower than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Customer Service (CSR) Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at TTEC .

Does TTEC pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at TTEC with 3.0 out of 5 stars based on 3,061 anonymously submitted employee reviews. This is 3.3% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at TTEC.

How happy are Customer Service (CSR) professionals working at TTEC?

49% of Customer Service (CSR) employees at TTEC would recommend their employer to a friend. This rating has increased by 7% in the past 12 months. Customer Service (CSR) professionals have also rated TTEC with a 3.0 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.2 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2406) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (121) , Customer Service (113) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"The work from home is great!" ((in 969 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 638 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 429 reviews)); "Culture is good and salalry also" ((in 216 reviews)); "Work environment is good and friendly" ((in 168 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 529 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 494 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 441 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 165 reviews)); "•Sometimes poor communication amongst colleagues." ((in 96 reviews))

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TTEC

TTEC Customer Service (CSR) reviews

3.2

49% would recommend to a friend

(3,061 total reviews)

Kenneth D. Tuchman

53% approve of CEO

44% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Customer Service (CSR) employees have rated TTEC with 3.2 out of 5 stars, based on 3,061 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

3K reviews

3.0

Jul 9, 2026

Good benefits but poor hierarchy and low pay

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Extra benefits like health insurance, Cab facility, Rotational shifts

Cons

Worst hierarchy, no growth, lowest salary in the market, Only if you share a good bond with your superiors, you will get noticed. No performance bonus or appreciation.

2.0

Jul 8, 2026

Work from home but ethical concerns arise

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The position was work from home

Cons

Lied to customers and didnt really help them

4.0

Jul 8, 2026

Great company with supportive management

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Great company and management. I believe

Cons

None that I can think of.

Viewing 1 - 3 of 3,061 Reviews

Jobs at TTEC

Healthcare Customer Service Representative - Remote USA

Healthcare Customer Service Representative - Remote in California

Customer Service Representative – Remote in USA

Customer Service Representative – Financial Services

Customer Service Representative - Walk In Center

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TTEC Customer Service (CSR) reviews

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Good benefits but poor hierarchy and low pay

Work from home but ethical concerns arise

Great company with supportive management

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