Is TTEC a good company to work for?

TTEC has an overall rating of 3.3 out of 5, based on over 13,262 reviews left anonymously by employees. This rating has been stable over the past 12 months. 55% of employees would recommend working at TTEC to a friend and 47% have a positive outlook for the business. The best reviews about TTEC have been left by employees working as Vice President , Recruiter and Talent Acquisition Specialist .

Does TTEC pay their employees well?

According to anonymously submitted Glassdoor reviews, TTEC employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at TTEC. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at TTEC?

55% of TTEC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TTEC 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2404) , Customer Service Representative (CSR) (817) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (126) , Customer Service Agent (120) , Customer Service (113) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"Remote work from home equipment provided" ((in 956 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 637 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 425 reviews)); "Culture is good and salalry also" ((in 218 reviews)); "Work environment is good and friendly" ((in 172 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 534 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 504 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 450 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 165 reviews)); "I’ve encountered nasty and rude supervisors who usually would end up quitting only a few days later without any notice." ((in 100 reviews))

What are employees saying about TTEC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TTEC layoffs and their outlook for job security at TTEC in 2026.

What are the top reviewed TTEC locations?

Englewood , Tempe , Phoenix , Springfield , Atlanta , Denver , Orlando , Las Vegas , Duluth , Concord , Morgantown , Austin , Houston , Uniontown , Greeley , Oklahoma City , McAllen , Temple , Charlotte , Melbourne , Daytona Beach , New York , Colorado Springs , Paducah , Dallas , Kalispell , Tampa , Hopkinsville , Ennis , Rockledge

TTEC reviews

3.3

55% would recommend to a friend

(11,459 total reviews)

Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (11,459 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,459 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

11K reviews

5.0

Mar 31, 2026

Good company

Fraud analyst

Recommend

CEO approval

Business Outlook

Pros

Good culture, work life balance.

Cons

Shift timings are bit difficult

TTEC Response

2mo

Thank you for sharing your feedback. We’re glad to hear you’ve had a positive experience with the company culture and work-life balance. We also appreciate your comments regarding shift timings, and we value this input as it helps us understand where we can continue to improve the employee experience. We wish you all the best in your continued journey with us.

4.0

Mar 30, 2026

Can get good experience in this sector

Chat associate i

Recommend

CEO approval

Business Outlook

Pros

Mentors and allocated to help you understand the work Training period is of 2 months

Cons

You can be asked to worked overtime Sometimes you will have to work overtime to meet the seasonal demand

TTEC Response

2mo

Thank you for sharing your feedback. We’re glad to hear you’ve had a positive experience with the training, mentorship, and learning opportunities provided. We also appreciate your comments regarding overtime and growth opportunities, and we value this input as it helps us continue to improve the employee experience. We wish you all the best in your continued journey with us.

4.0

Mar 30, 2026

Supportive people but high stress and angry customers

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

People are great, supervisor are also good

Cons

Is too much stress, you have back to back calls with too many angry customers, if you are not use to it you will struggle

TTEC Response

2mo

Thank you for sharing your feedback. We’re glad to hear you’ve had a positive experience with the supportive people and supervisors. We also appreciate your comments regarding workload stress and handling challenging customer interactions, and we value this input as it helps us continue to improve the employee experience. We wish you all the best in your continued journey with us.

Viewing 94 - 96 of 11,459 Reviews

Jobs at TTEC

Customer Service Representative – Remote in USA

Healthcare Customer Service Representative - Remote USA

Healthcare Customer Service Representative - Remote in California

Cambodian-English Bilingual Healthcare Customer Service Representative - Remote in California

Tagalog-English Bilingual Healthcare Customer Service Representative - Remote in California

TTEC

TTEC reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Good company

Can get good experience in this sector

Supportive people but high stress and angry customers

Jobs at TTEC

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