Is TTEC a good company to work for?

TTEC has an overall rating of 3.3 out of 5, based on over 13,261 reviews left anonymously by employees. This rating has been stable over the past 12 months. 55% of employees would recommend working at TTEC to a friend and 47% have a positive outlook for the business. The best reviews about TTEC have been left by employees working as Vice President , Recruiter and Talent Acquisition Specialist .

Does TTEC pay their employees well?

According to anonymously submitted Glassdoor reviews, TTEC employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at TTEC. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at TTEC?

55% of TTEC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TTEC 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2404) , Customer Service Representative (CSR) (817) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (126) , Customer Service Agent (120) , Customer Service (113) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"The pay is good and the stress level is low and I like my hours." ((in 634 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 428 reviews)); "Great Culture and Values." ((in 231 reviews)); "Work environment is good and friendly" ((in 175 reviews)); "My team was great and helped teach me many valuable lessons early in my career." ((in 160 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 535 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 502 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 441 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 157 reviews)); "•Sometimes poor communication amongst colleagues." ((in 99 reviews))

What are employees saying about TTEC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TTEC layoffs and their outlook for job security at TTEC in 2026.

What are the top reviewed TTEC locations?

Englewood , Tempe , Phoenix , Springfield , Atlanta , Denver , Orlando , Las Vegas , Duluth , Concord , Morgantown , Austin , Houston , Uniontown , Greeley , Oklahoma City , McAllen , Temple , Charlotte , Melbourne , Daytona Beach , New York , Colorado Springs , Paducah , Dallas , Kalispell , Tampa , Hopkinsville , Ennis , Rockledge

TTEC reviews

3.3

55% would recommend to a friend

(11,459 total reviews)

Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (11,459 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,459 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

11K reviews

2.0

Oct 23, 2012

Tough environment, learned lessons the hard way.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

*Respected among peer groups within industry *Wide variety of opportunities and LOBs to take part in and learn *Strong middle management and entry level population pride and work ethic

Cons

*Pigeon holed in "their" way to operate - not agile in navigating cutting edge technology *Senior management, specifically operations, primarily manage by intimidation and fear. The exception would be if you are part of an elite team in the inner circle. *Disappointing ethical and moral behavior at senior levels

5.0

Oct 15, 2012

One of the best companies

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good leadership and value to their employees

Cons

power tripping of others in high positions

2.0

Oct 9, 2012

Dissapointing start with a new employer

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Flexibility to work from home part time, extra income

Cons

Pre-assigned work schedule does not seem to be worth anything. I signed an agreement to work 20 hours per week and was given the choice of shifts before going into production. Now I get a new schedule up to 2 times a week which requires me start my shift earlier than agreed plus I have to work more hours. This is inconvenient and leaves me feeling cornered. I received an email one day telling me that their time system has logged me as late since the schedule that I had the day before changed and I should have been in production 20 minutes before. I get the message while I am still en route from my day job.

Viewing 11377 - 11379 of 11,459 Reviews

Jobs at TTEC

Customer Service Representative – Remote in USA

Healthcare Customer Service Representative - Remote USA

Healthcare Customer Service Representative - Remote in California

Tagalog-English Bilingual Healthcare Customer Service Representative - Remote in California

Cambodian-English Bilingual Healthcare Customer Service Representative - Remote in California

TTEC

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Tough environment, learned lessons the hard way.

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