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      TTEC

      Engaged Employer

      TTEC reviews

      3.3

      55% would recommend to a friend

      (11,456 total reviews)
      avatar

      Kenneth D. Tuchman

      60% approve of CEO

      47% positive business outlook

      Ratings by demographic groups

      TTEC has an employee rating of 3.3 out of 5 stars, based on 11,456 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

      Reviews by job title

      11K reviews
      2.0
      Jun 19, 2026

      Hit and Miss

      Patient support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, great team (if you’re lucky)

      Cons

      You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

      avatar
      TTEC Response
      1w
      Thank you for sharing your feedback and for your time with TTEC. We're glad to hear you valued the benefits and the teams you worked with during your tenure. We also take note of your comments regarding organizational changes, communication during transitions, management support, and overall employee well-being. Feedback like yours helps us better understand employee experiences and identify opportunities for improvement. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
      4.0
      Jun 18, 2026

      Flexible remote work but unstable team dynamics

      Health insurance customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Not a bad job for someone who needs the flexibility of working remotely.

      Cons

      Representatives were moved around quite a bit between different supervisors, which was both challenging and disappointing at times. It's always nice to be able to build a relationship with a set team/supervisor and be able to stick with that team for awhile.

      avatar
      TTEC Response
      1w
      Thank you for sharing your feedback and for being part of TTEC. We're glad to hear that the flexibility of remote work has been a positive aspect of your experience. We also appreciate your comments regarding team and supervisor changes. We understand the value of building strong relationships and consistency within teams, and feedback like yours helps us continue evaluating ways to support employee engagement and connection. Wishing you continued success in your role.
      3.0
      Jun 17, 2026

      Room to grow, but management struggles and long hours

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits, Occasional OT, room to grow

      Cons

      Management, hours, constant change but no communication

      avatar
      TTEC Response
      1w
      Thank you for sharing your feedback and for your time with TTEC. We're glad to hear you valued the benefits and opportunities for growth during your tenure. We also appreciate your comments regarding management support, work hours, and communication during periods of change. Feedback like yours helps us better understand the employee experience and identify opportunities for improvement. We wish you all the best in your future endeavors.
      Viewing 10 - 12 of 11,456 Reviews
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      ReviewsTTEC reviews

      Glassdoor has 13,258 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.